Returns and Exchanges
Refund method and timing
With a few exceptions, Best Buy and Marketplace Sellers will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item if your purchase was with Best Buy.
For returns by mail, once your return is received, it will be processed within 7–10 business days. Depending on your bank’s processing time, it may take up to 10 days after processing the return to reflect on your account.
If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. If you paid all or some of the purchase price using a Best Buy Gift Card, those funds will be returned to you in the form of a new Best Buy Gift Card or e-Gift Card.
Special considerations
Damaged, defective or incorrect items
If you receive a product from Best Buy that is damaged in shipping, defective, or that is not the product you ordered, please return it during your return and exchange time period to Best Buy and we’ll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289).
If your Marketplace Product is damaged in shipping, defective or is not the product you ordered, please log in to your Best Buy account to locate your order. Please notify the Marketplace Seller through your Best Buy account of the issue. Print a prepaid shipping label. Put the return label on the package and take it to an authorized drop-off location and ship it to the Marketplace Seller during your return period.
Returns lacking proof of purchase
Reimbursements on returns lacking proof of purchase may require an email address, will be in the form of store credit, may be denied or limited, and state sales taxes and fees will not be reimbursed.
Product accessories and packaging
Please return items with all accessories and packaging. If you do not, Best Buy and Marketplace Sellers may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
Bundle discount and free items
If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
Connected and Wi-Fi devices
Please make sure that all data has been removed, and the device is no longer linked to any cloud account or to any other device so that Best Buy, or a Marketplace Seller, may accept the return of this product. If you decide to return a phone or device with a carrier contract, you are responsible for cancelling your service contract with the carrier, and for all carrier charges.
There are two ways to return your phone or device to Best Buy and cancel your service:
- Return your device to a Best Buy store. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary.
- Call Best Buy Mobile at 1-877-702-2211 (6 a.m. to midnight CT) for instructions on how to return the device by mail.
To return your phone or device to a Marketplace Seller, please log in to your Best Buy account to locate your order. Please notify the Marketplace Seller through your Best Buy account of the return. Print a prepaid shipping label. Put the return label on the package and take it to an authorized drop-off location and ship it to the Marketplace Seller during your return period.
Gifts
If the product was purchased from Best Buy, we will provide you store credit for the purchase price of a gift you return in store. For gifts returned via mail, we will credit the gift purchaser and notify them via email.
If the product was purchased from a Marketplace Seller, the gift purchaser will be credited and notified via email.
Holiday decorations
Products in Halloween Decorations and Christmas Decorations categories can be returned within 15 days for all customers, including My Best Buy™, My Best Buy Plus™ and My Best Buy Total™ (“Membership Program”) members, for a full refund.
Extended returns
The following items have an extended return period: Litter boxes have a 90-day return policy for all customers, including Membership Program members; pet training devices and hearing aids have a 60-day return policy for all customers, including Membership Program members. Please note that hearing amplifiers follow our standard 15-day return policy.
Entertainment products purchased from Best Buy
Opened physical copies of computer software, movies, music, video games, books, video game guides and sheet music purchased from Best Buy can only be exchanged for an identical item.
Entertainment products purchased from Marketplace Sellers
Opened physical copies of computer software, movies, music, video games, books, video game guides and sheet music purchased from a Marketplace Seller are non-returnable.
Services, subscriptions and Microsoft 365 and Office
Return and refund details on services and subscriptions, including antivirus software and Microsoft 365, are found in their terms and conditions, available at BestBuy.com/PlanTerms. Microsoft Office can be returned within 30 days by all customers, including Membership Program members, for a full refund. If you have purchased a service from Best Buy that you have not used, but you now wish to return and you are unable to return in a store, please contact us at 1-888-BEST BUY (1-888-237-8289).