KTinCT
I purchased this Samsung monitor for a laptop in a home office. The first star I am giving is because it worked great for about 10 months. Then in the middle of the day (no brown outs, power strip issues or anything out of the ordinary) it went black, but not off, and held all my laptop windows on the monitor. We had a family thing going on so I was spending time out of state and addressed the issue when I got back. I first reached out to support online. They went through some troubleshooting steps with me, back and forth for about 1.5 hours. Couldnt figure it out, but the rep was great and he really tried to help which is where the second star comes from. He said I have to have a technician come out to service it. At this point, I was so bothered that I just spent almost 2 hours back and forth with no answers, I just left it for another month. I finally reach out to support last week to make a service ticket, they email back, tell me I have to call. I call the number in the email and speak to a rep (I shouldve taken better notes of names) who I swear to you was eating a sandwich or playing World of Warcraft and putting the phone down in between breaths. He was SO unresponsive he felt like a character in an SNL skit. He did nothing but give me the number to the out of warranty center. I call them, and they told me it was a flat $150 fee to ship it for repairs. I think I actually LOLd because thats more than the worth of the screen at this point, so here I am writing a frustrated review. We have several Samsung monitors/tvs in our home, Ive purchased them in large quantities for offices before, and HAVE had problems with them in the past but have always had an excellent customer service experience. This time, not so much. So if you purchase a Samsung product, be prepared to do some legwork, or even possibly, waste a couple hundred dollars on a 24" paperweight. Super disappointed.
