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We are very disappointed in the customer service of this company. We ordered this monitor on Feb. 15, 2018. Upon using it, we thought it worked very good. Wed probably give it 5 stars. But, at the end of April 2018 it no longer worked correctly. One morning we turned it on and there were vertical and horizontal lines, originating near the lower left corner of the screen. It had worked perfectly the night before. It was just sitting on the desk the night before. Nothing touched it, and yet, now it had this problem that made it unusable. By the way, we dont have kids, a dog, nor do we sleep walk. Seriously, it worked perfect one night and the next morning there were these lines. So, we started the return process. It was too late to send it back to Amazon, so we had to send it to the manufacturer. They analyzed it and said, it was damaged. That made it out of warranty. We tried to explain the situation, but they were having none of it. They offered to repair it for about $150. That was totally unacceptable. So here we are. Were out the cost of this monitor and now we have to shop for a new one. I assure you, with the poor customer service shown by this company, we will buy from a different company.