ASUS VS278Q-P 27" Full HD 1920x1080 1ms DisplayPort HDMI VGA Monitor

Bought this monitor and a similar Samsung 27-inch monitor. For how I use the monitors (to edit books, surf, and watch movies), the picture on the Samsung is much better, and the controls on the Samsung are FAR more intuitive. This ASUS monitors controls are all available along the bottom-right of the screen, and it takes some kind of magic to make them work. Theres a weird half-screen test mode that lets you see if you like a particular setting, but it gets stuck on. ASUS documentation and customer service were no help. (Thank you to the stranger online who had figured out how to solve the issue and posted the fix, step by step.) I purchased this monitor with a promised $20 rebate that made the price comparable to that of the Samsung. The ASUS monitor showed up in a box that did not have the bar codes requested in the rebate info. I tried contacting ASUS customer service by email and phone to find out what to do. No response. So I submitted the rebate with every shred of info that WAS on the box. A month later, ASUS denied my rebate request, by email. I replied to that email with an explanation and request for help. There was back and forth, quite a lot of rudeness from "customer service," and finally, after six weeks, a flat-out denial. The ASUS warranty is supposed to be three years, but if theres no one out there to actually handle the warranty, what good is it? I like to give different companies a chance, but ASUS has done a good job of running me off on the first try. The happy news is that Amazon stood up as always and gave me an account credit to make up for the rebate that never happened. Hooray for Amazon, boooooooooo for ASUS!

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I was hoping to upgrade from an old monitor that is having power issues, but buying this one was a bad idea. Blacks are nowhere near black The display was permeated with a sickening yellow tinge that I couldnt get rid of no matter what I tried. I even went as far as swapping out several different HDMI cables. I dont know what the deal is, but I couldnt read anything on it for more than a few minutes without feeling sick. Text was still impossible to read without nausea even after tweaking ClearType settings for a half hour. Sending it back.

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After less than a day of use I noticed a low buzz from both audio jacks, no matter what cord was used. This was a replacement for the same monitor having the same issue. I opted for a full refund after first trying n exchange. I will not purchase another Asus display and I obviously dont recommend this one. Thankfully the return and exchange process is easy peasy with Amazon.

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I read some pretty horrible reviews on Amazon today regarding Asus customer support, and thought, that cant be right! But now I fully understand the frustration that all of those customers have gone through. Ill start out by saying when I build a computer, most of what I pay goes into Asus products (used to, but not anymore). Motherboards, video cards, DVD drives, monitors, etc. I also recommend Asus to others, probably at least once a month if not more often, since its the brand Ive always purchased for certain products. But my last few Asus purchases have been getting worse and worse. This monitor lasted a few months working as it should. Then one day I heard a loud buzzing sound, and it was this monitor. It sounded like it was about to explode or catch on fire or something horrible (almost worse than the nails on a chalkboard sound). So I rushed in the room and tried turning the monitor off, and the sound stopped. I wasnt sure if it was a one-time fluke, but it repeated again the next time the monitor was on for a while (although I tried to make a point of turning it off when I didnt REALLY need it on at the time). Today the buzzing started immediately when I turned the monitor on. The only good part about that is it was an instant reminded to submit an RMA claim for my Asus monitor with a 3 year "Rapid Replacement" warranty. I submitted this online, received an e-mail, but there was no mention of the advertised Rapid Replacement, or the fact that Asus advertises that they pay shipping both ways. Rapid Replacement is supposed to ship a replacement monitor as soon as the bad monitor is shipped out, so I would think around 1-3 days downtime at most. HOWEVER, apparently all Asus had to do to get out of replacing the monitor in this way is say that the model isnt currently in-stock. Do they tell you theyll ship a replacement in a few days, after they locate one, or have stock available? Nope! They immediately send you through the more tedious "repair" process, then tell you that if the monitor is deemed non-repairable, theyll then replace it with the current model or possibly a different model if they dont have the current model. So I asked how long this process would take. All I wanted to know was what the minimum and maximum amount of time that my "Rapid Replacement" warranty service would have me down for now. The rep had no response. I asked if it would at least be a maximum of 2 weeks, or a max of 1 month, or 6 months? He had no response other than to say he couldnt give me any type of maximum timeframe at all. So then I asked to speak to a supervisor, thinking surely they can put themselves in the customers shoes and understand how ridiculous of a response that was. I basically got the same run-around from the supervisor, with a few new twists. I told the supervisor, like I had told the previous rep, that I was just online looking on several different web sites and saw this exact model available on every site I went to, and none of them indicated low stock. So its not as if its discontinued or in short supply. I even said that what a company should do, and typically does from my experience, is replace the defective product with a model that is equal or better in comparison to the product the company doesnt have. I mean its not the customers fault you dont have this model in-stock, right? By the end of the call, he told me he would submit for an escalation asking for a replacement model, and that if that was approved, I MIGHT receive a replacement of equal or LESSER value. "Um, did you mean to say equal or greater value?" Nope, he confirmed, "equal or LESSER" value. Hmm, seems like a backwards way to do business, if youre trying to satisfy your customers and not make your defective products the customers problem, doesnt it? Needless to say, I will never be purchasing another Asus product again, nor will I recommend Asus to anyone. This experience was beyond sub-par, so I cant in good conscience, recommend them anymore. If some seemingly miraculous change happens with this case and the Asus gods swoop in and make this all better somehow, I will update my review. ;-) And if not, I may add a few videos to this review so you can hear the very disturbing buzz, and maybe even the ridiculous responses from support (since it was on a recorded line). UPDATE 6/15/17: Ive been meaning to submit an update and finally got around to it. Asus never called me back. The escalation must have been all talk because I never heard from anybody after that point. And when I tried calling them back, they acted as if I never called the first time, but gave me the same run around all over again, and still no call back. Wow, such a popular monitor available everywhere, and twice now Asus does not have it in stock, how convenient right? My monitor continues to buzz like its going to explode if I forget to turn it off. Sometimes it does it immediately when I turn it on. And sometimes when I turn it off to stop the loud buzzing, then turn it back on, the buzzing continues. Like others have mentioned here, I think Im switching back to Viewsonic monitors as well. As for all other components in PCs that I build, Ill be switching to anything that isnt Asus.

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Why a One Star Rating on a monitor that is pretty awesome? Well first, the included monitor stand is wobbly, youre going to need to VESA mount this monitor otherwise when you bump the table slightly the monitors going to do the wave. But LORD HELP ME the ASUS Customer Service was GARBAGE. Long story short, upon screwing the VESA mount into the back panel of the monitor, the internal metal plates that hold the VESA mount broke and are now dangling loose inside the monitor. And no, there s no user or physical damage, it was a strait defect. It happens, no big deal. So I thought. ASUS is a huge name, with a great warranty. So I thought. First, ASUS was adamant about charging me, saying itd be up to some random tech to decide if Id be charged or not and there was nothing I can do. I get the clause to cover themselves just in case I sent in a completely busted monitor, but I explained the situation and they really didnt care. And theyre rude AF. Like all of the 7 or so people I talked to . They just didnt give a ****. First call, I couldnt talk to a manager because it was a holiday weekend (understandable). Then when I called back this morning (call # 2), they couldnt process the RMA because of a "software update" but promised to call back and theyd handle it.Took down all my info, explained terms, everything. Then at Call # 3, at 3rd level escalation, they said they "Didnt have stock, but I could send it in for repair and wait for it to be shipped back to me". This is after being promised theyd send me an RMA replacement first, and then Id ship the old one back. Side note, they refused to accept the monitor in the original package (why?!? Thats the safest way to send it back) , and they refused to reimburse any type of packaging materials that would be needed to, I dont know, send a computer monitor through the mail safely. Crazy, right? Let me just go to UPS and buy $20 worth of padding to send it back , just to have ASUS say "O you broke it, give me money". Did they have a system where they could add my case, and when a replacement was available, then theyd send it? You know, like a wait list or queue that every major company has ? NOPE. They literally advised me to check in a couple times a day to "see if they had it in stock" . The tier 3 escalations manager went so far as to say " well whatever amazon has on their site is probably wrong, this product isnt eligible for Advanced RMA replacement". I purchased 3 of these monitors, and they were a great buy. But god help you if you try to call ASUS customer service. But I do want to say that Amazon cleared this up in like under 5 minutes. Keep in mind the average wait time for ASUS was over 40 minutes.. and I had to call multiple times. Thank you Amazon. As always, youre amazing, and I wont purchase anywhere else. Screw you ASUS. At this price range, get yourself a monitor that has DisplayPort In & Out (so you dont have 3 usb-c adapters connected to my MacBook Pro like I do ) and that doesnt wobble on the included stand. Seriously. You can see in the included photos how the screw slot looks on my other 2 working monitors, and how the metal hinge fell out and is now hanging loosely by the air vent. I get manufacturing defects happen, its cool, I wanted to work with ASUS and not be a pain in the butt. But after that customer service experience, Im shopping else where and you should do the same.

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