ASUS VS248H-P 24" Full HD 1920x1080 2ms HDMI DVI VGA Back-lit LED Monitor

After six months, this monitor stopped working. Luckily, it has a 3 year "rapid replacement warranty" combined with a "corporate stable model" that commits them to "guaranteeing" a stable supply for a minimum of one year. Well, not really.... I filed the "online RMA request" and got an email telling me to proceed to step 2, which was to call them. No phone number, but after 5-10 minutes of searching, I found a number and called. Im not at all sure what the point of he online process was, because after being put on hold for 5 minutes, the first thing we did was recollect all of the information, even though they clearly already had it. Then the fun started. I got a couple of more emails and a return label; I asked if they were going to send me a box. No, I was told I would have to "Source" that, and that they recommended AGAINST using the box it came in. Could I use the box that they shipped my rapid replacement in, I asked. Rapid Replacement? Youre asking for that? After replying yes and reading the description on the web page, I was rewarded with a ten minute hold. Finally: "were sorry, but that product is not in stock." What? What about the "Corporate Stable Model" that says (and I quote): "As the first monitor series to enter our renowned Corporate Stable Model program, the VS series is guaranteed to remain in stable supply for a minimum of 1 year." Well, that caused a LONG process of repeating data, serial numbers, insistence that my version of the web page didnt meet hers, that my model wasnt covered, etc etc, culminating in: it is not in stock. Needless to say, I got a supervisor who, after a five minute wait followed by a quick revisitation of the model number, serial number, etc, put me on hold for 10 minutes and came back with the new: sorry, not in stock. What does the corporate stable model mean, I asked? Have they actually stopped production? Well, it turns out, "not in stock" means, in the best interpretation, we dont have any today. We may have some tomorrow, but (in a not so good interpretation), we really have no intention of shipping a rapid replacement, so well hurry you right to the "find a box and ship it to us and wait until we decide what to do next process," rather than wait a day or two and honor our commitments. At some point, though, the ASUS supervisor I spoke with did say that the model started production in 2014, so even though it is on todays product page, what the "Corporate Stable Model" means is that ASUS is absolutely committed to rapidly replacing any covered products, so long as they come in by the end of 2015. Starting today. Apparently, I am not the only one subject to the same treatment. This is not a one off. This is a clear, calculated, managed attempt to misrepresent the warranty support for an admittedly cheap - and in my experience - shoddy product. Caveat emptor.

Show more

Monitor is dead after 5 weeks - 1 week past the Amazon return window of course. Same behavior others have noted. Screen goes in and out flickering then dies completely. Most companies would send you a replacement when you have a brand new item that is clearly a defective unit but not Asus. They want to try to "repair" it & send back what should have been a brand new items but is now a repair job, and if they cant, they will eventually send you a replacement. That replacement is likely a refurbish job and not a new one. *** Tech stated they never replace brand new units that are defective.*** I might eventually have a monitor to use but itll be junk and Ill likely have to go get another one to use in the mean time. Save yourself the Asus run around and just get a different monitor to begin with.

Show more

This is one of about a dozen monitors my company has purchased that constantly flashes off and on. Tried working with Asus but they will only offer a repair which means well be without a monitor in the meantime. Asus support is useless. They will only offer repair and not cross-ship. So unless you have more than 1 monitor, youre out of luck. Update 10/5/2017: More monitors are flashing, Asus is still not offering cross exchange. Their only offer is to repair the monitors but in order to do that, we need to purchase more monitors to cover those that are being repaired. UPDATE 11/13/2017: Still dealing with ASUS. They are not honoring their 3-year warranty. Im trying to have another one of the 30+ weve purchased in the past 2 years repaired and they are telling me (based on the serial number) that the warranty is expired. Thus they are trying to charge for 2-way shipping and for the repair. This is a monitor that was purchased in 12/2016. Others were purchased in 2015 that did include free shipping and repair, but monitors purchased as recently as 4/2017 dont include free shipping or repair. Plus, they take 24-36 hours to respond. Chatting with them is pointless as (by his own admission) was chatting with as many as 8 other people at once. The cost of shipping these back to Asus is $40.00 for ground shipping for UPS. For another $65.00 I can purchase another monitor. UPDATE: We tried working with ASUS, but they couldnt honor their replacement guarantee of sending us a refurbished monitor to replace our faulty monitors. Further, one of the Asus support people implied (rather strongly) that its a known issue. After replacing 8 of the faulty monitors, they stopped responding. Were still stuck with monitors that are acting as if the data cable is removed. Im coming to the conclusion that the HDMI port on the monitor isnt completely maintaining the connection as when the cable is disconnected and re-inserted, the issue goes away for days.

Show more

I purchased three of these monitors (one from NewEgg and two a few months later from Amazon) and overall theyre nice monitors with good color reproduction, but one of the monitors has a faulty power socket. I sent it in for an RMA and it came back with the exact same problem and apparently whatever they replaced wasnt the problem. I RMAed it a second time, they shipped me an entirely new panel with a new serial number (with a Feb 2015 production date) that had the exact same problem. At this point it feels like they changed subcontractors (Foxconn to Quanta, or whatever) and the new supplier just plain makes defective products. The only thing they can do is RMA it a third time, which is three times too many. At this point it feels like Asus is in Breach of Warranty and has sold me a product that is unfit for purpose and is unwilling or unable to repair or replace it under the terms of their warranty. If this were a car Id have the legal right to claim a refund under lemon laws. For what its worth the two that work fine have production dates of Sept. 2014 and July 2013. Some time after Sept. 2014 they moved production to a different factory and started making defective versions. The problem monitor also has a significantly shorter stand and a noticeably smaller panel and bezel, but still has the "VS239H-P" model number.

Show more

I originally purchased this item a little over one year ago. I was thrilled with the purchase. Everything seemed perfect; IPS display, good price, good size. It was just what I was looking for. Just after one year, the monitor quickly went from showing vertical lines on the screen to a violent flicker. The issue would persist, even without cables plugged in. OK, bad timing (I rely on this monitor for business), but whatever it has a 3 year warranty. As an IT technician, Ive RMAd plenty of monitors. Ill wait a couple of weeks for the replacement. I go to Amazon and purchase a replacement monitor (same model) so I can get back working. I receive the new monitor and ship the defective unit back to the mother ship. I figure once I get my original monitor back I will have dual monitors, which I have been missing. Now Im kind of excited. Until today... I am typing this review from my laptop. It is 33 days after the purchase of my second monitor, I left the room to refill my cup of joe and come back in the room to the violent flicker of death. You have got to be kidding me. OK, lets go online and check the RMA status of the original. It has to be on its way after a month, right? Wrong again pal. Online status still shows customer product not received. Meanwhile, Fedex tracking indicates delivery date of 7/31. Awesome. To wrap up, I must return my second monitor and purchase a THIRD monitor so I can work this week. Lets just say, it wont be this model. If you are curious, heres my setup: Nvidia 9600 GSO video card DVI to HDMI Converter HDMI to monitor Monitor power cord plugged into APC UPS Nothing special and a setup that has worked MULTIPLE times in the past with several manufacturers. (Dell, Acer, Hanns-G, Other ASUS models, etc.)

Show more