ASUS PB277Q 27" WQHD 2560x1440 75Hz 1ms HDMI DVI VGA Eye Care Monitor

Purchasing this monitor has been one of my worst experiences. I should have paid attention to the other negative reviews. The first monitor I received had the problems other people mentioned. The display was terrible and had some sort of bad bleeding/ghosting from the edge, especially on gray colored backgrounds. Because I just received it, I still had the box it shipped in and still had my old monitor. Amazon was of course great at replacing it at no charge with no questions. It is why I like dealing with Amazon rather than any other retailer. I just used my old one until I got the replacement. After receiving the replacement, it seemed to work so I got rid of the box and my old monitor. after a few weeks it started having a sever problem. Every few minutes it would shutoff with a loud static from the speakers. Every time it startles me and interrupts my work. It makes for some long days. I contacted Asus and they agreed to replace it under warranty. I expected them to ship out a replacement and I could then use that box to ship back the defective one. Asus calls this their 2 way free shipping (cross-ship). They tell me there is no inventory and they can only do a standard RMA. This would mean that I would need to purchase some sort of box and packing material. I would then need to ship back my monitor and wait until they have a replacement which could be weeks, month, who knows. Unfortunately, I can not be without my monitor for hours, let alone months. I need it for my business. They told me to check back. I have cheeked back every week for nearly 3 months now. Every time it is the same story. So the take away from this is to pay attention to the 1 star reviews. It is very likely you will have a problem with this monitor. They will replace it, but you will need to be without a monitor for a very long period. I have been a ASUS fanboy for a while now, but it looks like I need to purchase a new monitor now (which I dont have money for) and will be switching to a different manufacture. I HIGHLY recommend you go with somebody else so you do not find yourself in this stressful predicament

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I had this monitor for about 2 weeks and it was pretty awesome. Then yesterday morning it didnt start up right away, and after 25 minutes of playing silly buggers with rebooting and cable swapping such, it came up with a 1 pixel green line about 4-5 inches (didnt measure it) from the right hand side. I tried to open a case through the ASUS online chat, but that required I open a case over the web. However their search box gave an "Access Denied" error. S0 I called in. Apparently their Tech Support line was overflowing, because I got someone who took my name and phone number and promised a return call within an hour. And I know youll be SHOCKED to find out it didnt happen. So I tried their email support form, which refused to let me through on a perfectly ( see RFC 822 or google "email plus addressing" ) valid email address. This morning the monitor again failed to start immediately, so its going back to Amazon (thanks guys) and Ill be buying from Not Asus for a few years. I realize with modern manufacturing that not everything is perfect, but if you cant properly size your technical support lines, either your assembly lines need to be fixed, or your product design.

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I bought this monitor from Amazon twice. The first one was returned because within a week or so, there was a problem with the HDMI connection. I would get a blue screen with a notice in black and white in the center of the screen saying HDMI was not connected and I couldnt turn of the monitor without unplugging it. I checked the connection substituted a couple of other HDMI cables and nothing changed. I still had the monitor this one replaced. I hooked it up and it worked fine.30 days hadnt elapsed so I returned it. Because so many reviews were positive, I thought, well this is jus one of the rare bad ones, so I bought another one. I lasted 3 months. What happened, exactly the same thing as happened with the first one. I mean exactly. I couldnt return it to Amazon, so I contacted ASUS. I set out exactly the same description of the problem that is described above and I was routed to "Just Answer," despite saying I it was a warranty issue. "Just Answer" is a scam. I put in my initial request to ASUS and "Just Answer" all of the things I had done. The first technician suggestion was have you checked the connections. Either the tech is brain dead or its just a mechanical function. While I was tying a response, a screen suddenly appeared saying Id accepted an offer of service and Id be charged $39 and that a tech wanted to access my computer and gave me a code number. My response was I hadnt accepted the service, I didnt want the service and no, you cant have access. I also said, if they tried to charge me, Id contact the FCC as well a my bank. You always wonder what scammers like Just Answer will do, and in this case, they sent the copy of my conversation, in which I said I didnt accept, that they were scammers, etc. They did submit a charge and I will have to contest. AND my monitor still doesnt work. DONT BUY ANYTHING FROM ASUS

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Bought the ASUS PB278Q 27" WQHD monitor on 9-11-2018. In less than 2 months, just outside the one month return window, the DisplayPort fails. VERY POOR QUALITY. Also the stand does not swivel at all. I should have listened to other reviews. Dont buy any ASUS product and make the same mistake. If you choose to ignore this warning, read on about the "fun" youre in for: ASUS Rapid Replacement is ONLY A MARKETING GIMMICK. They have NO STOCK to cross-ship. Amazon stock doesnt count. ASUS said they must have stock in the "repair center" to cross-ship. What a joke. ASUS repair centers obviously dont maintain any inventory. ASUS said if you want "Rapid Replacement" to call back periodically and check to see if they have any in stock. So basically you get to waste your time calling/waiting on the service line indefinitely with the false hope some day, per chance, theyll just happen to have one on the ready. Theres absolutely nothing "Rapid" about that. ITS A LIE! Your choices are basically: 1. to be without a monitor for an alleged 7-10 business days (NOT including GROUND shipping), or 2. simply dont get it fixed. Like thats even a choice after having just bought a brand new ~$400 monitor. So be prepared to be without a monitor for the better part of a month. Full stop. Oh, but the fun doesnt stop there. You have to provide, or purchase, your own packing materials. If you managed to save the original retail box, you can use that, but you wont get it back. Forget about later being able to move it safely, store it safely, or resell in the original box. Not going to happen. Then when it undoubtedly breaks again, you get to go through the same difficulties all over again. ASUS specifically told me the original box will under no circumstances be returned. Full stop. The rep wouldnt acknowledge when I asked if the return will be in similar box, and just kept repeating original materials are destroyed. Read into that whatever you will, but it sounds like single use flimsy packaging to me. Youve now been warned. UPDATE: Received the ASUS RMA email which states to use a traceable carrier, or you can contact ASYS to PURCHASE a shipping label. WTF! Thats right. In addition to having paid ~$400 for a brand new "FAILED" monitor, you also get to PAY AGAIN to ship it back for repair. And you had better pack it well for shipping because, upon reading the fine print, the slightest damage will completely void the warranty. When ASUS is good and ready, ASUS will of course use Ground shipping to return the monitor to you. Better hope their, ahem, superior quality, holds up well against that cross-country GROUND shipment. How convenient ASUS uses ground shipping when the slightest damage will void your warranty. Basically the warranty is a sham. Theyre throwing away potential repeat customers and they obviously dont care.

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Ive owned this monitor since Jan 2015 when it first came out and it was almost $600 new back then. WARNING - do not buy the extended warranty for this either - reason being, the warranty people were helpful and were willing to write the claim, but there are -0- zero repair shops that will even touch it. I called and drove around to no avail in Dallas. So what good is a warranty claim policy if you cannot get it repaired? This monitor is on a quality Furman surge protector and Panamax UPS, so it isnt getting junk power. After 11 months, the screen would end up making a popping sound, go dark and then reboot. I figured it was the power supply, so bought one on ebay and cracked the case and replaced it myself. This was early 2016. Now I think I am having the DVI port going out on the monitor. The screen will go dark, I have to unplug my thunderbolt cable from the macbook and plug it back in and then it comes back on. Have changed inputs, cables, etc too and it does the same thing. Not too impressed to keep having issues every year with this monitor. Soon it will die completely! It does look good though, but wish the reliability was better

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I received this monitor in Dec 17. Today, as I was typing, it went black with a small temporary message that said no DisplayPort detected. I have unplugged my monitors ensuring this one is the only one plugged in, restarted the computer, used a different DisplayPort cable, and various other combinations of troubleshooting steps to try and resolve the issue(no recent updates). Bottom Line: I paid $369 for an Asus 2k monitor that had a DP port go bad on me after a feeble 8 months of use. I am unequivocally upset about the endurance quality of this product. I didnt bother posting a bad review when I first received it after noticing a dead pixel in the middle of the screen, but I will definately add that experience to my review now.

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