Acer R271 bid 27-inch IPS Full HD (1920 x 1080) Display (VGA, DVI & HDMI Ports)

I very rarely write reviews, but am so disappointed with this monitor, that I felt the need to warn others. Originally bought this last year to use for school and work. After a few weeks, started having issues with it turning off and repeatedly blinking in mid-use, as well as dead pixels in the middle of the screen. Contacted Amazon, and they sent a replacement and I returned the original. Again, a few weeks of perfect operation. Then on the replacement unit, the power and menu buttons stopped working. The only way to turn on and off was to physically unplug the unit. Contacted Amazon again, and they referred me to the manufacturer. After several attempts, I finally got a hold of a person. They said they would look at, but I would have to ship it back on my own dime, and they would not replace it. I declined (mostly because I didnt have a box to pack it in, and was severely unimpressed with customer service). So I continued using it for several months with few issues. I stopped using it earlier this year, mostly because I got tired of the physical unplugging, and started using an old TV instead. Just now, went to fire it up again for my wife to use. After not touching or using it for the last few months, the screen is cracked in the middle, and as far as Im concerned is unusable. And no, this is not a case of "oops I dropped it and now Im going to blame the hardware." I have other Acer electronics, and have been for the most part satisfied, but this monitor has been nothing but problems. Would rate less than 1 star if possible.

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Every now and again my screen blacks out, but just for a moment, less than a second, (think screenshot on your phone) and its really weirding me out. It happens in irregular inconsistent intervals, sometimes days in between, sometimes only 5 minutes apart. I changed all the cables and adapters, I wrote back in Sept/Oct for a replacement but Amazon redirected me to the manufacturer. I sent the monitor to the Acer support center, and they sent me back the monitor with the diagnostic was no observed issues. So I bought this monitor to have an upgrade but wasnt a good choice. And here Im with an annoying black flashing screen

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I’ll start this off by saying the screen looks great and the visual quality is top notch. However when I received the monitor it only worked for about 2 days. Then every time I turned it on it started restarting over and over every 2 seconds. So I contacted the manufacturer and they decided I should send it to their repair facility and I had to pay for the $80 shipping (wouldn’t have been that big of a deal if they had actually fixed it). About 2 weeks goes by and they returned the exact same monitor to me with a note saying they could not duplicate the issue and that they turn it on and off a bunch of times to make sure it worked properly. I knew exactly what was about to happen as I put it together and plugged it into the wall. Sure enough, it started cycling on and off immediately. Changed outlets, jiggled the power cord and unplugged and replugged them in and nothing changed. “Could not duplicate cust reported issue” pretty convinced they never even took it out of the box. Video is after it was sent back from the repair facility. The photo is their comment after “testing it”

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I installed the monitor only to discover a vertical line running from top to bottom on the screen. At first I thought it was a setting but after trying all of the settings I decided to hook up the monitor to a different PC to see if it was a hardware issue, but the line was still present. I contacted Amazon support who was extremely helpful but all they could do was refer me to Acer. Unfortunately, the contact info Amazon gave me for Acer is completely out of date. The repair locations no longer exist and the Acer support number was invalid, Im not sure why Amazon doesnt verify material like this with its vendors. I found the Acer support number online and called them. After having to repeat the serial number through their automated system, I was finally able to tslk to a person who again asked for the serial number to verify the warranty. After that I was put through a bunch of inane personal questions (full name, address, phone number, etc.) not relevant to the issue, since he had already verified it was under warranty. In the end, all they needed was an email address to email me the warranty repair address so I can ship the monitor back at MY expense. Needless to say this will be the LAST Acer product I buy. I understand that products fail occasionally but putting customers through unnecessary red tape and then forcing me to pay for the shipping on a item under warranty makes it clear this is not a company I want to do business with.

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I bought 2 of these monitors for a dual monitor set up. The buttons did not work on 1 of the monitors. I filed a complaint with acer and they advised I had to pay for the initial shipping to them, which was approximately $90 to pay UPS for packaging and ground shipping. Acer refused to reimburse me even though it was not my fault the monitor didn’t function properly. The cost to ship it to them was nearly the cost of buying a new monitor.

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I ordered this monitor specifically because I thought, "Great! A monitor with built in speakers. Now I wont need to buy speakers immediately for my new computer." However, to my dismay, I apparently selected the monitor WITHOUT the OPTIONAL audio cable. So now I need to go to the store and find an audio cable (or speakers), as well as a different HDMI cable as I just took the one from one of my game systems to function in place of the cable the monitor came with (the basic cable it DID come with will not function with my desktop). Other than that I like the monitor. Its nice an bigger than anything Ive ever had. Certainly does the trick. Ill update my review once I go out and buy an audio cable and get to experience the audio quality. JUST BE CAREFUL WHICH OPTION YOU PURCHASE. I dont see why they wouldnt include an audio cable with every monitor... UPDATE: After going to the store to get an audio cable and messing with this for more than 30 minutes thinking it was possibly something I was doing wrong, I now realize that I was sent a monitor that DOES NOT have speakers. It seems that now I must go BACK to the store to buy SEPARATE SPEAKERS. I normally would not get this worked up over a mistake made when making an amazon purchase; however I literally only chose this monitor for the fact that it supposedly came with built in speakers. Again, be careful which version you get, as apparently I chose the wrong one and am now literally paying for it.

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I bought 2 about 2 years ago for my first gaming build as my side monitors. So far Ive had to replace or buy new ones because all of the seem to have dying pixels, the screens start to flicker and are unusable. Acer makes you pay for return shipping to replace or fix the monitor. Which is ridiculous because it costs like 20-30$. But after getting pissed at them, they agreed to cover all shipping costs. I will be getting different brand monitors once these ones die out too.

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Dont buy this model. I purchased two, and after only a year of light use they both are nearly unusable. After spending the money to ship to their repair center (a shipping label isnt provided), I got the panel back not repaired with a scratch on the casing. Spend the extra $20 and go with a better brand, you wont regret it.

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