Acer R240HY bidx 23.8-Inch IPS HDMI DVI VGA (1920 x 1080) Widescreen Monitor

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I very rarely write reviews, but am so disappointed with this monitor, that I felt the need to warn others. Originally bought this last year to use for school and work. After a few weeks, started having issues with it turning off and repeatedly blinking in mid-use, as well as dead pixels in the middle of the screen. Contacted Amazon, and they sent a replacement and I returned the original. Again, a few weeks of perfect operation. Then on the replacement unit, the power and menu buttons stopped working. The only way to turn on and off was to physically unplug the unit. Contacted Amazon again, and they referred me to the manufacturer. After several attempts, I finally got a hold of a person. They said they would look at, but I would have to ship it back on my own dime, and they would not replace it. I declined (mostly because I didnt have a box to pack it in, and was severely unimpressed with customer service). So I continued using it for several months with few issues. I stopped using it earlier this year, mostly because I got tired of the physical unplugging, and started using an old TV instead. Just now, went to fire it up again for my wife to use. After not touching or using it for the last few months, the screen is cracked in the middle, and as far as Im concerned is unusable. And no, this is not a case of "oops I dropped it and now Im going to blame the hardware." I have other Acer electronics, and have been for the most part satisfied, but this monitor has been nothing but problems. Would rate less than 1 star if possible.

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0:00 0:00 This video is not intended for all audiences. What date were you born? January February March April May June July August September October November December 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970 1969 1968 1967 1966 1965 1964 1963 1962 1961 1960 1959 1958 1957 1956 1955 1954 1953 1952 1951 1950 1949 1948 1947 1946 1945 1944 1943 1942 1941 1940 1939 1938 1937 1936 1935 1934 1933 1932 1931 1930 1929 1928 1927 1926 1925 1924 1923 1922 1921 1920 1919 1918 1917 1916 1915 1914 1913 1912 1911 1910 1909 1908 1907 1906 1905 1904 1903 1902 1901 1900 Submit Adobe Flash Player is required to watch this video. Install Flash Player Every now and again my screen blacks out, but just for a moment, less than a second, (think screenshot on your phone) and its really weirding me out. It happens in irregular inconsistent intervals, sometimes days in between, sometimes only 5 minutes apart. I changed all the cables and adapters, I wrote back in Sept/Oct for a replacement but Amazon redirected me to the manufacturer. I sent the monitor to the Acer support center, and they sent me back the monitor with the diagnostic was no observed issues. So I bought this monitor to have an upgrade but wasnt a good choice. And here Im with an annoying black flashing screen

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0:00 0:00 This video is not intended for all audiences. What date were you born? January February March April May June July August September October November December 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970 1969 1968 1967 1966 1965 1964 1963 1962 1961 1960 1959 1958 1957 1956 1955 1954 1953 1952 1951 1950 1949 1948 1947 1946 1945 1944 1943 1942 1941 1940 1939 1938 1937 1936 1935 1934 1933 1932 1931 1930 1929 1928 1927 1926 1925 1924 1923 1922 1921 1920 1919 1918 1917 1916 1915 1914 1913 1912 1911 1910 1909 1908 1907 1906 1905 1904 1903 1902 1901 1900 Submit Adobe Flash Player is required to watch this video. Install Flash Player I’ll start this off by saying the screen looks great and the visual quality is top notch. However when I received the monitor it only worked for about 2 days. Then every time I turned it on it started restarting over and over every 2 seconds. So I contacted the manufacturer and they decided I should send it to their repair facility and I had to pay for the $80 shipping (wouldn’t have been that big of a deal if they had actually fixed it). About 2 weeks goes by and they returned the exact same monitor to me with a note saying they could not duplicate the issue and that they turn it on and off a bunch of times to make sure it worked properly. I knew exactly what was about to happen as I put it together and plugged it into the wall. Sure enough, it started cycling on and off immediately. Changed outlets, jiggled the power cord and unplugged and replugged them in and nothing changed. “Could not duplicate cust reported issue” pretty convinced they never even took it out of the box. Video is after it was sent back from the repair facility. The photo is their comment after “testing it”

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I installed the monitor only to discover a vertical line running from top to bottom on the screen. At first I thought it was a setting but after trying all of the settings I decided to hook up the monitor to a different PC to see if it was a hardware issue, but the line was still present. I contacted Amazon support who was extremely helpful but all they could do was refer me to Acer. Unfortunately, the contact info Amazon gave me for Acer is completely out of date. The repair locations no longer exist and the Acer support number was invalid, Im not sure why Amazon doesnt verify material like this with its vendors. I found the Acer support number online and called them. After having to repeat the serial number through their automated system, I was finally able to tslk to a person who again asked for the serial number to verify the warranty. After that I was put through a bunch of inane personal questions (full name, address, phone number, etc.) not relevant to the issue, since he had already verified it was under warranty. In the end, all they needed was an email address to email me the warranty repair address so I can ship the monitor back at MY expense. Needless to say this will be the LAST Acer product I buy. I understand that products fail occasionally but putting customers through unnecessary red tape and then forcing me to pay for the shipping on a item under warranty makes it clear this is not a company I want to do business with.

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I bought 2 of these monitors for a dual monitor set up. The buttons did not work on 1 of the monitors. I filed a complaint with acer and they advised I had to pay for the initial shipping to them, which was approximately $90 to pay UPS for packaging and ground shipping. Acer refused to reimburse me even though it was not my fault the monitor didn’t function properly. The cost to ship it to them was nearly the cost of buying a new monitor.

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I ordered this monitor specifically because I thought, "Great! A monitor with built in speakers. Now I wont need to buy speakers immediately for my new computer." However, to my dismay, I apparently selected the monitor WITHOUT the OPTIONAL audio cable. So now I need to go to the store and find an audio cable (or speakers), as well as a different HDMI cable as I just took the one from one of my game systems to function in place of the cable the monitor came with (the basic cable it DID come with will not function with my desktop). Other than that I like the monitor. Its nice an bigger than anything Ive ever had. Certainly does the trick. Ill update my review once I go out and buy an audio cable and get to experience the audio quality. JUST BE CAREFUL WHICH OPTION YOU PURCHASE. I dont see why they wouldnt include an audio cable with every monitor... UPDATE: After going to the store to get an audio cable and messing with this for more than 30 minutes thinking it was possibly something I was doing wrong, I now realize that I was sent a monitor that DOES NOT have speakers. It seems that now I must go BACK to the store to buy SEPARATE SPEAKERS. I normally would not get this worked up over a mistake made when making an amazon purchase; however I literally only chose this monitor for the fact that it supposedly came with built in speakers. Again, be careful which version you get, as apparently I chose the wrong one and am now literally paying for it.

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I bought 2 about 2 years ago for my first gaming build as my side monitors. So far Ive had to replace or buy new ones because all of the seem to have dying pixels, the screens start to flicker and are unusable. Acer makes you pay for return shipping to replace or fix the monitor. Which is ridiculous because it costs like 20-30$. But after getting pissed at them, they agreed to cover all shipping costs. I will be getting different brand monitors once these ones die out too.

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Dont buy this model. I purchased two, and after only a year of light use they both are nearly unusable. After spending the money to ship to their repair center (a shipping label isnt provided), I got the panel back not repaired with a scratch on the casing. Spend the extra $20 and go with a better brand, you wont regret it.

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0:00 0:00 This video is not intended for all audiences. What date were you born? January February March April May June July August September October November December 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970 1969 1968 1967 1966 1965 1964 1963 1962 1961 1960 1959 1958 1957 1956 1955 1954 1953 1952 1951 1950 1949 1948 1947 1946 1945 1944 1943 1942 1941 1940 1939 1938 1937 1936 1935 1934 1933 1932 1931 1930 1929 1928 1927 1926 1925 1924 1923 1922 1921 1920 1919 1918 1917 1916 1915 1914 1913 1912 1911 1910 1909 1908 1907 1906 1905 1904 1903 1902 1901 1900 Submit Adobe Flash Player is required to watch this video. Install Flash Player I would rate this monitor as a 2.5/10. Ill list the pros and cons then follow up with a more detailed explanation. Pros: -Clear and vivid screen -Good looking monitor Cons: -Began flashing on and off when in use (6 months after purchase) -Acer makes you pay for shipping for repairs... even during warranty period -Buttons on monitor are too small and unmarked Initially I needed a second screen for my laptop. After looking around for a while it seemed like nothing else really compared for this price point. I order the Acer R240HY. At first it was fantastic. When it works (note that phrase), it looks great... crisp and clear. However about 6 months after purchase it began to act strange. It flashes off and on randomly when trying to use it (see attached video). The screen going black every few seconds makes the monitor utterly useless So, I call up Acer support and this is what the support tech tells me "unplug and re-plug it in... did that work?... no... ok, thats all the guidelines we have... youll have to send it in for repair" As it turns out youre responsible for the shipping... let me rephrase that ... YOU HAVE TO PAY TO HAVE YOUR DEFECTIVE PRODUCT FIXED. Based on that alone (let alone the fact that its a defective piece of equipment) I cant recommend this monitor. When it works it works great... but what does that matter if it breaks after 6 months?

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I bought two of these monitors. I hooked them up using the HDMI port to my PCs video card. The VERY FIRST thing I noticed with both monitors is their constant flashing on and off. The power stays on, but they seem to keep refreshing their connection to the PC. Ive tried different cables. This did help with one monitor, but the monitor connected strictly with the HDMI cable just will not stay on/lit/connected. Tapping or bumping the monitor or giggling the cord or connection doesnt change anything. The monitor will stay on for 30 minutes to an hour, and then go through this...refreshing or w/e it is where the screen flashes on and off over and over for about 10 minutes...then it stops for a length of time, and starts back up again. Going to switch it to DVI like I did the other one, and I expect it will help. I also read that cables come with these monitors but neither of them had any but the power supply. Wonder if this is part of the issue.

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