Joseph Williams
- Comment
I would like to first start off by stating that I love Razer products. Writing this review pains me because my previous generation RB15 was flawless. This one has missed the mark by a long shot. Why? Two words: Coil Whine. I encourage anyone and everyone who is reading this review to go on razer’s subreddit and check out the forums on notebookreview. There are a plethora of RTX users who are experiencing massive amounts of coil whine, some to the point in which they had to return their devices 2-3 times. I personally have given up after replacing my device here on amazon twice. Amazon was more than accommodating / willing to send me a replacement and for that, I am grateful for their service. Aside from the coil whine, everything about both Razer Blades was perfect and sound. I just wished the machine didn’t exhibit coil whine. Hopefully this will be solved in a later-down-then-line update. It might have been a bad batch, I am unsure at this point. Anyways, as of now (02/12/2019) I have left two stars. The reason why it is two stars is because Amazon kicked butt in regards to sending out a replacement in a timely fashion. Update (02/13/2019): Razer has sent me a replacement laptop at breakneck speed. Thank you so much! It arrived today and unfortunately, the same coil whine issue is there. In fact, the coil whine in this machine is considerably worse than the coil whine in the previous machine I owned. I personally cannot recommend the RTX line of Razer Blade Advanced laptop’s. I highly recommend the GTX line. I will be returning both laptops and getting a refund. I do want to note that I purchased a GS65 2060 model at a different retailer and have NOT expefienced ANY coil whine. Update (02/14/2019): I decided to give Razer ONE last shot before throwing in the towel. I have successfully ordered another replacement from Amazon and should be in tomorrow. Standby. Update (03/22/2019): After spending a month with my 3rd RB15 RTX, I returned it to Amazon and have decided to walk away from the Razer brand entirely. I will share a few key notes in regards to my experience with the RB15noted a few things in regards to the coil whine, my customer service experience and amazon experience. 1. Coil Whine is still present even after a month of testing. The coil whine definitely lessened over time, notably around the 2 week mark of consistent, daily, 1-8 hour usage. The coil whine is still however very noticable in a silent / quiet room. Despite the reduction of said coil wine, I remain disappointed in the 2019 Razer Blade 15 line due to the fact that during the month I had my 3rd RB15 RTX, I tested an RTX based GS65, GS75, and an RTX based Aero 15 X9. Not ONE of these laptops produced any major coil whine while under normal/intended use. 2. My customer service experience soely with Razer was terrible. I reached out to them directly via email, reddit (where they reached out to me) and via their customer service line. Not only was I given the "go around", but they also were very ignorant, tone deaf and quite frankly condencending to me when I was clear and concice about the issues pertaining to all 3, $2600 USD laptops. No one should have to go through what I had to go through, especially if they are paying over 2.5K. I had a reddit post up complaining about the coil whine and the moderators on the Razer subreddit actively were shadow hiding / removing replies from my post. This post had over 100 upvotes and over 50 comments. Nearly all the comments were from legitimate users who experienced the same coil whine issues as I, in conjunction with other issues (light bleed, keyboard damage, fan damage etc). I read that Razer was known for shadow removing posts and comments on their subreddit in the past, however I didnt choose to believe it. Well, I can definitely say that is the case. My posting is gone and the comments / posts on it are gone as well. Because of this, Razer has permanently lost a customer. 3. My customer service experience with Amazon was fantastic! Amazon, Amazon, Amazon, Amazon! Not only was Amazon very gracious and accomodating during this experience, they offered me a gift card for my troubles after returning my 3rd (and final) Razer Blade laptop. I didnt even think about asking nor did I even feel as if it was Amazons fault. Needless to say, Amazon will continue to recieve my business while Razer has permnantly lost a customer. For those asking: I currently have settled with the Gigabyte Aero 15 X9 2070-MQ, i9-8950HK FHD IPS 144Hz laptop and it has far surpassed my expecations. No coil whine, no major lightbleed or IPS glow, no weird creaking, sounds or bad build quality, no trackpad issues (windows precision based trackpad now) and NO keyboard issues whatsoever. This thing is rock solid out of the box. I have had a consistent, positive experience with this laptop. Looks like I am switching to Gigabyte!