Microsoft Surface Laptop 2 Platinum, Model 1769 (LQL-00001) Intel i5, 8GB RAM, 128GB SSD, Windows 10

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No, I wasnt let down by the laptop itself. Rather, I didnt even have the chance to be let down. I got this as a Christmas gift for my wife, whose 6-year-old Macbook Air needed replacing. I myself am a happy Surface Pro user (multiple generations) and a fan of what Microsoft has been doing with their OS and hardware. So I convinced my wife to try the Laptop 2 -- I knew the Surface Pro or Surface Book wouldnt be what she needed, but the SL2 could be just the ticket. Especially based on reviews -- everyone gushed over how straightforward and effective this machine is, while being beautiful at the same time. So I order one for her. Have it shipped all the way to the Philippines. It takes a couple of weeks, and Im all excited to get her moved to her new machine. Finally, the box arrives. She opens it, marvels at the industrial design of it, thanks me for her new toy. Then she hits the power button. And it goes into a Windows logo boot loop. No other hint of activity -- no attempt to load the OS, no spinning circles, no booting into safe mode, no UEFI screen, not even a BSOD. Just that damned Windows logo boot loop. I try all sorts of hard reset key combinations, spend hours creating recovery disks and trying to get the machine to run. I spend hours chatting with Amazon reps and Microsoft reps. All sorts of little things go wrong, on top of this major letdown. In the end, the machine still wont run. Maybe the replacement on the way will be better. But as "first" experiences go (my wifes first with the new generation of Microsoft machines, and My first with the Laptop line) (and being a happy, happy customer of the Surface Pro line) -- this was incredibly, unendingly painful, and frustrating. Microsoft has no business shipping a $1000+ machine that doesnt even work out of the darned box. This, for me, is a major burn as both a Microsoft and Amazon customer. Zero stars if I could give it, because I had pretty high expectations, and was severely let down.

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I waited for a month doing extensive research before jumping on to buying a new laptop! I do Photo Editing, Graphics Design, Coding, and Music. Software used are mostly all Adobe, Ableton Live and Heavy coding with a lot of npm installation. Well, after thorough research, It came down to Speed, Compact, Comfort, Ease of Use in terms of what I was looking at. This new Laptop 2 check all of it including elegant and luxury design and buying this was the best decision ever made on a laptop purchase. The keyboard is so comfortable as to a level of taking my typing speed up a few notches, very clean and loudspeaker, sleek design, super slim, amazing screen and the touchscreen makes a huge difference when it comes to designing, navigating or using any kind of creative software, the craftsmanship on a laptop like never seen before and not to mention Matte Black is pure sexy! Yes, I bought Matte Black which I couldnt find on Amazon so leaving a review here as the specs are the same. To anyone wondering, I installed Adobe Illustrator, Photoshop, Rush, Xd, Lightroom and used all of them. Did some run on regular use cases including designing, editing, saving and exporting and run blazingly fast in all of the apps. I still cant believe this is packed with this much speed in such a slim design just next level !! Highly Recommend!

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The Surface Laptop 2 is one of the best laptops I’ve seen on the market. Spec wise it’s a higher end laptop similar to the MacBook Pro lineups, but beyond that the Surface seemed like the better buy for a couple of reasons. PROS: - Beautiful touchscreen display: This stands out when comparing it to the MacBook Pro. The display between the Mac and the Surface is very similar but touch capability makes it easier than being limited to the touchpad only. I have to say my hand tends to stay on the touchpad anyways but the option of swiping or tapping the screen can make certain tasks easier to do. The laptop has decent brightness if you are working outdoors, although like pretty much any laptop you shouldn’t be working on it in direct sunlight for the best results. - Amazing performance: I personally haven’t compared the Surface Laptop 2 side by side to the MacBook Pro to get a decent comparison but the Surface definitely gets the job done. Whether I’m video editing or browsing the web the Surface runs all of these programs smoothly. With at least 8GB of ram you can run several tasks at once without any delay, it stood up to just about everything I threw at it. As long as you’re not hardcore gaming on it the laptop runs smoothly - Amazing design: The design has stayed the same from last years model. The metal design on the outside of the laptop gives it a very smooth finish and premium feel. The laptop also has the alcantara fabric around the touchpad and keyboard which makes typing on the laptop easier on your wrists. Along with the design the laptop is fairly light and easy to carry around without too much effort. NEUTRAL: - Battery life: The battery life is decent on the laptop. With the high end processor and display it makes sense why the battery doesn’t meet up to some people’s expectations. I can get through a solid 6 - 7 hours of web browsing and occasional videos on a single charge. The charging cable for the laptop is compact so bringing it along shouldn’t be a problem. CONS Thunderbolt 3 and USB-C: Despite the features on this laptop it lacks Thunderbolt 3 and USB-C ports. Although it’s basically an upgrade from last years model it would have been nice if they implemented both of these in the laptop, but personally it isn’t a deal breaker. Windows 10 Home: This laptop comes with Windows 10 Home, not the Pro version. This isn’t any issue for me as much since I don’t use any of the extra features the pro version provides. But BEWARE, this comes with Windows 10 Home. OVERALL: This laptop should suite most people in their day to day tasks. The performance should meet or exceed your expectations if you have a laptop older than 4 years so if you’re looking for an upgrade this is definitely worth the buy. Keep an eye out for sales on the Surface Laptop 2 to get a even better deal for an amazing laptop!

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Ive been purchasing the Surface Laptops for my company and they always came with Windows 10 Pro S, which I easily converted to regular Windows 10 Pro. Unfortunately I missed the part that says these come with Windows 10 HOME S. Now I have to purchase the upgrade. I feel like its a "Gotcha sucka" moment. Typical Microsoft. Ugh....

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I paid for Surface Laptop 2 but received Surface Laptop 1. The laptops are exactly the same externally and so unless youre careful, you might have been duped. The first clue was that the laptop had Windows S installed and was upgradeable to Windows Pro. Surface Laptop 2 typically has Windows Home installed. The processor on my laptop is an i5-7200U, which is for the previous generation. Once you receive laptop, please search for "System Information" in start menu search bar and see the processor. Surface Laptop 1 has i5-7200U and Surface Laptop 2 has i5-8250U. Im returning this back.

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What was advertised as a Surface 2 laptop (newest generation) did not actually show up. I felt great that the outside label attached to what appeared to be the original MS packaging stated the correct description of a Surface 2 laptop (newest version). But after turning on and checking the system configuration i realized the laptop came with a generation 7 i5 (7300) intel processor. That is NOT a surface 2. That is the original surface laptop. The primary upgrade to the Surface 2 (released in late 2018) was to the generation 8 intel processor. Make sure you check the system configuration or you may not know you received the incorrect item (particularly since the label was misleading and inaccurate). Note, after this mistake I carefully reviewed amazon comments and I am not the only one that had this happen recently.

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1:33 0:00 This video is not intended for all audiences. What date were you born? January February March April May June July August September October November December 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970 1969 1968 1967 1966 1965 1964 1963 1962 1961 1960 1959 1958 1957 1956 1955 1954 1953 1952 1951 1950 1949 1948 1947 1946 1945 1944 1943 1942 1941 1940 1939 1938 1937 1936 1935 1934 1933 1932 1931 1930 1929 1928 1927 1926 1925 1924 1923 1922 1921 1920 1919 1918 1917 1916 1915 1914 1913 1912 1911 1910 1909 1908 1907 1906 1905 1904 1903 1902 1901 1900 Submit Adobe Flash Player is required to watch this video. Install Flash Player Ive had nothing but trouble with the Microsoft Surface 2 laptop I received. Ive had several blue screens of death. Whenever I came back to it after not using it for a while it was unresponsive and required a reboot. After several days of problems, I found a solution on the Internet, disable the Surface Intersil Ambient Light Sensor, see the attached video for how this works. Also notice how much memory is freed up when this device is disabled. The one star review is because you should not need to search for solutions like this for a new laptop. I would have rather the computer be dead on arrival than partially working.

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Got my Surface Laptop 2, I5/8GB RAM/265GB aaaand...returned it. First, fit and finish are tight. No complaints there. Lack of USB-C was a bit of a thing, but I decided to try anyway. Display was beautiful, another non-complaint. Main reasons for giving it the boot was: 1. Battery life. The SL2 struggled to give me 7 hours no matter how I configured it. Less than people were reporting and waaaay less than Microsoft advertised. 2. Slow. With the chip and RAM inserted, everything should have been faster. 3. Performance. Could not get it to play movies in any app or player without severe hiccuping/studdering. When the performance and battery life is on par with the Surface Go, the laptop had to go. Maybe I got a lemon, but I also read about how the SL2 was non-user fixable or upgradable. You can’t even replace a dying battery. Opening it up is impossible without destroying it. Everything inside is glued, soldered or spot welded down. Microsoft even admitted that due to the way the devices are constructed, any problems result in the laptop being junked. Not very eco-friendly.

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I ordered an i7 and received an i5 cpu instead. Also i ordered a surface laptop 2 and i got a surface laptop 1. You can tell because the cpu is 7th gen and not 8th gen.

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To be honest I am not a Mac fan but I am forced to use one at work at times. I dont like the OS but but the hardware has been superior to anything else I have used if you are willing to pay the higher prices. That is until I tried the Surface laptop 2. The hardware on this laptop is every bit as good as what is on a Mac if not better and you also get to use Windows and the thousands of software programs that also run on it. The screen on this laptop is just amazing. It renders 4K video flawlessly without stuttering at all. I have to say this is the best screen I have seen on any laptop period. Im not a heavy gamer but Ive ran photo editing software and other programs that my other laptop struggles with. The Surface so far has run everything that Ive thrown at it without issue. It comes with the new I 5 processor that is supposed to have fifty percent more power than last years chip and from what Ive seen so far I believe it. It out performs my older PC with an I 7 processor. Battery life is excellent also. With light use I am going on four days without charging and still have 50% battery remaining. With heavy use it will get me through 8 to 12 hours before I have to charge. I havent had it long enough to get a firm number but it will get you through a workday on single charge without a problem. With all that said nothing is perfect. Its not a deal breaker but I just dont understand why Microsoft felt the need to only include one USB A 3.0 port. I can understand their reasoning for not including a USB C but not having at least 2 USB 3.0 ports limits external device hookup unless you plug in a hub of some sort. Of course Microsoft sells a hub specifically for this laptop so that might have been the idea behind it.

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