John Street
Be prepared to find your new laptop does NOT have an optical drive installed. Thats what I discovered but only after being a long ways into the setup. Already had personal info on the machine, set up for email, etc. After call to Dell [who was not the 3rd party seller, so had no control over this listing] determined this laptop never had one installed coming off the assembly line. Contacted Amazon who initially offered refund/exchange but I was really reluctant to do that, first of all because I would have had to scrub this one of personal information and second because they couldnt tell me if the missing drive was a one time occurrence or whether all of them being sold by this vendor were without. Finally they offered me a partial refund to cover the value of the missing drive. I opted for that and ordered one [refurb] from Dell that I can install. Having said all that, we like the machine and have no other issues at this point other than discovering Windows 10 has eliminated the Homegroup function so I had to do some research on how to connect to our home networked printer. Not difficult. Im giving the laptop 4 stars, the seller not so good for the erroneous listing (or item delivered).