The computer I got from Asus via Amazon has never workded. I took it to the Asus Repair center. They replaced the battery. This took a month. As a result the time to request a replacement from Amazon ran out because of Asus taking so long to replace the battery. The battery had been replaced but the computer still does not turn on after having sat turned off for three days. I returned to the repair center today. No service techs are at work because it is the day after xmas. I need a working computer by January 2. It looks like Asus will not just give me a new computer. So, Learn my lesson. If you bought your computer through Amazon. Have Amazon replace it. I am now stuck with a computer that does not work.
OffOnOne
1
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Opened on Christmas day, monitor dead: where is your quality control, ASUS? Too busy filling orders to bother checking, or too big to care? I may or may not revise this review based on the replacement we receive.
Amazon Customer
1
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I bought this laptop as it had mostly everything I wanted, SD card reader, graphics card, and most noticeably it is a gorgeous laptop. Once I got it how ever I realized this product is very, very, cheaply made, for example when I ran a bench mark it posted that the 16GB Ram was one slot card, to be honest the speed of the Ram posted Slower then Dual card 16GB DDR3 @ 1600, and I had all setting on high performance. Why would you only use one slot of ram card on a Gaming laptop ? This is one of the strangest things I have ever seen, when games depend so highly on Ram. Also on the key board one of the keys was brighter then all the rest of keys, and was always a different color then the keys around it, and yes I know it has asus aura, but this one key the downward arrow key was totally different brightness then the keys around it, that were same color, it was a defect in the one key. Also come to find out you can not download asus aura without going to Microsoft store, something I simply will not do, I will not be part of the Microsoft monopoly that forces you to be logged into a Microsoft all the time.... As for the display it was pitiful, the colors are not even close to being realistic, even when using the asus aura system for display, I am sure it would have helped if this unit was able to run the Asus splendid utility but it could not. All and all this is a beautiful design laptop, with poor quality control, and very poor ideas on specs, like not using dual 8GB Ram to make the 16GB Ram, and not going with a ISP display panel, something all Laptop should have now....
Roger Ayaviri
1
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0:26 0:00 This video is not intended for all audiences. What date were you born? January February March April May June July August September October November December 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970 1969 1968 1967 1966 1965 1964 1963 1962 1961 1960 1959 1958 1957 1956 1955 1954 1953 1952 1951 1950 1949 1948 1947 1946 1945 1944 1943 1942 1941 1940 1939 1938 1937 1936 1935 1934 1933 1932 1931 1930 1929 1928 1927 1926 1925 1924 1923 1922 1921 1920 1919 1918 1917 1916 1915 1914 1913 1912 1911 1910 1909 1908 1907 1906 1905 1904 1903 1902 1901 1900 Submit Adobe Flash Player is required to watch this video. Install Flash Player This producto is bad, you can see the video to review the problems
Keshav N Gyan
1
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Do NOT buy this item!!! When I first turned on this laptop the screen did not come on but later did when the computer was rebooted. The second time I turned it on, the screen stopped working for no reason. No power was going to the screen but the screen could be seen when it was hooked up to an external monitor. The battery, hard drive and keyboard lights all came on however. This is by far the worst laptop ever!!! I demand a FULL refund!!!!!
neo
1
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The laptop has improper ventilation, causing this machine to rapidly heat up. Getting so hot at times, you couldn’t touch the upper keys like “Tab” up. I have already returned the product due to the graphics card overheating and dying on me. Less than 3 months old.
CharNeel
2
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Looks good and works well for gaming. The biggest problem i have is the power button. I have to push it 3 times every time to get it to turn on. The power supply plug in is flimsy at best. it doesnt seem to plug in all the way. If i move my computer at all i better be checking it because it will come undone. And the ether-net cable is far too close to the power supply plug in. I owned a Asus prior to this one and it was the best for 5 years. Was built like a tank! This one is ok. I would never take this one on the road like i did the other one. I realize this is not a top of the line Asus, but i still expected better.
SR
3
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This laptop is great for mid to mid-high level gaming. Graphics are decent, speed is decent, load time is decent. Plays GTA Online with almost no issues. Videos look great. The problems with this laptop are that sound will not play at all with hp plugged in, or with a phone plugged in via USB to charge. It also will not maintain an Ethernet connection once powered down or after a restart. I might occasionally get lucky and not have to restart my modem first thing in the morning when powering on this laptop, but usually I have to restart my modem between 2 and 5 times to get this laptop to fully load webpages or log into games. Ive run all kinds of troubleshooters and diagnosis, and I contacted Amazon tech support, but after a few basic questions it was suggested it may be defective and to return the laptop. To avoid further hassle I decided that was the best course of action. The laptop also runs extremely hot, especially in games such as GTA Online, even with a chill pad. Overall Im really disappointed because I actually love this laptop and the level of gaming I can achieve with this mid-price laptop, and I really dont want to have to return it.
Lady L
3
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I bought this computer on 4/28, the delivery driver tossed it on my porch without requiring a signature. The box was really banged up but I thought the computer seemed okay... No! The screen split open from the left henge clear up the side the very first time I opened it! I pinched it together and hoped it would stay together; however, it keeps opening up each time you open or shut the laptop. ASUS refused to send me a new one and instructed me to contact Amazon. So well see what happens... I even bought the extended warrenty. UPDATE: I received my replacement and so far it appears to be fine. The screen has not spilt open at the hinge and Ive used it for a couple days.
SillyputtY
4
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I bought two of these and so far the users have had absolutely no complaints. They are using them to play online games and general usage. Doom is on one of them no problems. The users report display is decent for the price. I have 1050 ti on desktop and run Adobe programs, this card handles fine. So what do you get? ASUS build quality and assets of ASUS mobo. ASUS gaming expertise with few corners cut. I would have given this 5 stars from my user reports but was really disappointed with the micro sized ssd drive. They dont cost that much. Defeats the purpose of ssd to have mechanical disk drive. I had delivery problem that was taken care of and have no problem with dealer. Why I am praying they dont break down is that ASUS support is beyond horrible. If you have issue and eventually you will, they toss you from person to person like a pinball where you start your case from the beginning. <EDIT> Its a bad plan you dont want to deal with. I have nightmare stories with them and I hate giving ASUS $$$. My users wanted this system and it met price point that day but never as good as my 2 Alienware.