City: US, New York
My mistake for thinking that someone would ship me what I bought. Wrong size computer was sent. On top of that, this is the most scratched and dented certified refurbished device. If you are looking for a headache, look no further. Hit that buy button and enjoy.
Awful. Turned it on 1x. It worked for 30 minutes before freezing. Now won’t even turn on. Refurbished???? More like broken
When I received this macbook and turned it on for the first time, it displayed an error message indicating that it was not able to find the mac operating system. Im not sure what happened but I ended up having to call amazon who then transferred me to apple who then transferred me to someone else at apple who the had to talk me through reinstalling the OS. Overall, I had to spend ~4 hours of my life trying to fix a problem that this product shouldnt have had in the first place. Im not sure what happened but I am extremely disappointed. You would think they would check to see if the OS was on the laptop before sending it out. But maybe Im expecting too much
This computer never worked right. It was very frustrating.
Wasn’t packaged saftley Hudge ding next to right side of touch pad
Bought a Macbook Air for my son - supposed to be refurbished and ready to go. His current laptop died and he needed a new one urgently for college. This one arrived on Sunday and when he booted it up it was showing that it was still under remote management of some public school system. No way any quality control was done on this laptop before being shipped out - it would not even boot to a usable state. Extremely disappointed - had to send him to best buy to buy a brand new one on Sunday for an extra $250.
I did not receive the correct Mac book, i received a smaller version, in size and memory. I’m very disappointed!
Arrived with many distracting scratches or something in the middle of the display. Little black marks that wont come off. 90 day warranty says they wont accept returns for "cosmetics" so I figured we would just have to deal with it. I spent about 7 or 8 hours transferring all of my gfs nursing school stuff from the PC to the MacBook. Today, we discovered that we cant sign in to iCloud, iMessage or FaceTime (even with a valid Apple ID). After several hours of trying troubleshooting from the internet, we caved in and called Apple support. After about a half hour on the phone with them, they found that whomever "refurbished" this macbook formatted the SSD incorrectly. I had to completely erase the SSD in order to reformat it to the correct format. I lost all of that time spent transferring yesterday.....but it gets worse. After having erased the drive, reformatting it and trying to "restore" it to an older OS so I could properly upgrade it, it bricked. I now have a $700 paperweight that I cant return.
Bad product, only work one week now I dont know what can I do with this, I spend a lot money buying this only for one week, thats not good...
After my original order I received the 11.6 inch 2015 model, so I sent it back and had them replace it. When I finally got the replacement it was the 2013 13.3 inch model which is slower and heavier than the computer I payed for. But at least it works and is the correct screen size. It looks like it came from a completely different company which leads me to believe they may have had to spend a while tracking one down – which I appreciate, but they obviously didnt care much about making sure the details were correct. I recommend caution when buying from this company.
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