Microsoft D5D-00038 Wireless Mobile Mouse 4000 Special Edition - Ruby Pink

I purchased this mouse about 2 years ago, mainly because it only uses one AA battery and is very quiet (the scroll wheel is virtually silent). It has the small nano-sized USB receiver that you can leave plugged into your laptop, and rubber grip sides for a nice feel. The size is perfect for my hand... not too small and not too big. The mouse has worked great for about 1-year, until the rubber sides started to pull away from the plastic mouse housing. Also, the rubber center scroll wheel is coming apart, making it hard to turn! The mouse was great for a while, but under daily use the rubber components just come apart. Maybe Microsoft fixed this issue with their latest models. Im planning to purchase another one today and give it another try. Feb 2016 Update: I purchased another Microsoft Mouse 4000 and it arrived wrapped in plastic with no retail box. That was fine with me, as the mouse worked as expected. This is definitely a smooth and quiet mouse, especially the middle mouse button/scroll wheel. The scroll wheel is completely quiet, and all three button clicks are also very quiet. I noticed that the rubber surrounding the scroll wheel looks different than the previous models Ive used, so hopefully this new mouse wont have the same problem with the rubber wheel falling apart over time as the last two Microsoft 400 mice Ive purchased.

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After 7 months of use in my home office, this mouse has developed a catch on the scroll wheel. It seems to involve a deformation of the rubber ring, as cleaning did not have any effect. I still love the fit of this mouse and hope to keep using this model, so I contacted Microsoft to look into warranty support. Unfortunately their only listed contact option is to call the number for the Microsoft Supplemental Parts team. I called the 1-800 number and waited 22 minutes for a CS agent. There was no update of waiting time expected and so I was essentially held hostage listening to the awful hold music which was frequently interrupted by sales pitch recordings. It took 14 minutes for the CS agent to read all of the warranty information to me and to gather my info. Okay, that was only 36" of my time so far. But now I have to email a PDF of my receipt, wait for warranty validation, and then pay to send the defective mouse in to Microsoft. (Plus package it and take it to the post office.) All of this hassle for a device that cost $16.95. I am happy I bought a spare MS 4000 mouse, as it will take at least 2 weeks for a replacement to arrive as Microsoft doesnt have any in stock. In summation, Microsoft has made obtaining the promised warranty service so difficult as to barely be worth the time for lower cost items. This is not the way corporations should treat their customers. I really like how this mouse feels in my hand, except that it takes a little force to hold down the left button while dragging and I have a repetitive use hand injury. Of course, a mouses fit will vary with a persons grip style and anatomy. The shape is only a little different from the 3500, but it fits me so much better than that model. I had some issues with Windows 10 putting my system into a partial sleep mode and then not recognizing the mouse upon waking. I think the May 2016 update had a fix for that issue, but I had changed all of the sleep and hibernate settings before that update rolled out. I use this mouse with Photoshop and it feels nice and tracks well, but I have assigned a keyboard key to also act as a left-click mouse switch to help reduce my right hand pain. Now I just hold down the tilde key with my left hand while moving the mouse with my right and I am nearly pain-free.

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