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Ive just bought the third of these Ive bought THIS year, in 2017. Ive been using these keyboards for several years, Ive probably bought about 6 in total. Why am I such a sucker? Well, right out of the box, they are great wireless keyboards that are pleasant and efficient to type on, nice action with enough response to feel like youre typing but also quiet, full size keys, light up automatically when your hands approach the board, the little USB dongle (the "unifying receiver" -- not all Logitech devices have one, sadly) that simultaneously works with Logitech mice is a big plus for working wirelessly, or hooking up to a laptop. In fact, obviously I love this keyboard, I even wrote them a fan letter about it once. So why two stars? Because they are incredibly fragile. God forbid you ever laugh at a video while drinking your coffee. God forbid you ever have an ice cold drink that for a moment, allows a drop of condensation to drip over the keyboard. Greasy hands. An ill-directed sneeze. If you get sticky keys at all -- and you will -- do NOT for the love of all that is decent EVER attempt to lift a key to clean it. This thing is worse than the keyboards on most laptops. I guarantee you will break the key. It will come up oh-so-easily, just snap right out with almost no pressure at all -- and though it will seem that nothing is broken, you will never ever get that key back in. They are attached with a kind of plastic so flimsy and fragile it seems like they must be constructed from cobwebs -- and an engineering design that will force you to wonder, every time, what sophisticated system of robotics could have possibly put together this delicate jigsaw puzzle. Then the moment will pass, and you will realize that you are screwed again. They really should have a subscription service for these. And I would pay for it. If I could get an all-you-can-eat supply of these for a flat fee, it would be worth it, because currently, I havent had one that has lasted longer than six months. Im looking for alternatives, but meanwhile I just ordered another. I hope my last. At $60+ a pop, this is an addiction I cant afford. Logitech, if you are listening, this is a lousy business model. Please either make this sturdier, more resistant to everyday life, OR offer us discounted replacements. Ive been a loyal user, but theres a time when you realize that its time to take your broken heart and move on.
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I have a love/hate relationship with this keyboard. I love the way the keys feel, that its quiet, that it has backlit capability, that its wireless. What I hate about the keyboard is that it is unrepairable. I own 3 of these keyboards. Two I use at home and Id bought a third to use in the office. About 6 months ago I started having problems with the spacebar sticking on one of the keyboards. Then other keys began to stick or would not depress down and make contact. I tried vacuuming the keyboard and used compressed air to make sure there was nothing under the keys. I made the mistake of trying to lift one of the keys on the keyboard without realizing how easy they could pop off and how impossible it is to get them back on. After going on various boards, including Logitechs, the consensus is that you cant repair these keyboards, you cant buy individual replacement keys, and if anything fails the customers only option is to replace it. A month ago, 3 keys on a second keyboard simply quit working. They dont stick and there isnt anything that I can find blocking the keys from making contact. They just dont respond. Ive had problems with Logitech’s high end wireless mice failing due to a known design flaw that Logitech has been aware of for years but has not corrected that causes the mouse to double click instead of single click when the mouse button is used. It makes the mouse ridiculously hard to use. Thats 2 keyboards, or over $150, that is now lost. One keyboard lasted about 3 years. Im not sure how old the second one is but its newer. Because Im down to one working keyboard I will probably replace one of the failed keyboards with the same model keyboard because when they work well they are excellent keyboards. But when they fail and there is no way to repair them its frustrating and if a better option ever presented itself from any competitor I would move away from Logitech in a heartbeat.
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When I received it was perfect, the light sensor was awesome and everything but within 4 months 2 keys have poped out and now is useless. When I received it, it was awesome, the light sensor and the soft feeling...great. BUT within a couple of months a started feeling that the light started failing and little by little one key poped out, then another one. How is this possible for a keyboard of this price range?!
- Comment
My second K800. Used for software development. This is a good keyboard with a few problems Im willing to live with in exchange for a wireless k/b with back-lighting. Cons: Hard to clean Key are VERY delicate - dont spill anything! If you have to remove a key, chances are good it will break. The attachment on the keyboard will also break so replacing keys isnt an option.
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Im going on probably my 6th-10th one of these keyboards...IDK, exactly how many, but its my favorite keyboard, and has been for IDK...10 years maybe? ANYWAY. I love everything about it, EXCEPT how not durable they are! And how they like to slide off my lap when Im sitting at my desk with my feet up and the keyboard across my thighs, as it is now...Anyway, its my own fault, but there it is..... I do tend to make a lot of errors when typing quickly, but that may be my spastic fingers more than the keyboard itself. I love the feedback, the sound/quietness of it, the illumination and especially the fact that you can switch it off from the front and being able to charge it via cable, and not mess with changing batteries all the time...I also have the "Performance MX" mouse and it too charges via USB...And it also has an on/off button, on the bottom...So when I shut down the computer, I turn off the mouse/keyboard and the charges last even longer that way.. All that said, it seems that these keyboards just arent built to the same standards as they used to be...They seem to break more easily than they did before...
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I have used the Logitech K800 since I purchased my computer in 2013. I replaced the K800 in November 2017: the first one finally wore out from use - the backlight acted sporadically, a key here and there malfunctioned, etc. I figured I got a good four+ years use of it and figured everything eventually needs replacing. Because of my positive thoughts I replaced it with the same model in November 2017. March 2018 - the keyboard began inserting random letters/numbers/symbols when many of the keys were depressed. I contacted Logitech customer support. It took DAYS for a response, which was almost an automatic, canned reply, i.e. "...were sorry...heavy load...try this...try that..." I followed their advice to no avail. Over the course of two weeks, we exchanged four emails. The non-response, no-caring attitude really bothered me. One day near the end of March, a replacement K800 arrived at my door - no explanation from Logitech. I was happy, but remained in the dark about who or why it was sent to me. First week of May 2018 - the replacement K800 began exhibiting the exact same behavior: random letters/numbers/symbols. Again, and begrudgingly, I contacted Logitech to let them know the mysterious replacement K800 had malfunctioned just like the other one from November. Five days later, I received a "canned" reply..."...were sorry...experiencing heavy volume...etc" I thought, "Oh, no. Here we go again." No. I was not going to repeat the nightmare of less than six weeks earlier and demanded a refund. Four days after that correspondence, I received yet another "canned" response "suggesting" I try this, try that. No. I dont what happened to the production of the K800 from 2013 to 2017/18, but obviously there is something wrong. It served me well, but its replacement is just not worth the frustration. Good luck to anyone who contacts Logitech customer support. They are slow to reply, their replies are useless - the attitude is "we dont care." I cannot recommend the K800 anymore. Save yourself frustration and find an alternative.
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I purchased the mouse / keyboard combo back in 10/2016. At that time the charger part didnt work, I disassembled to follow the online fixes and could find nothing broken or wrong - it just didnt charge the batteries. I liked the feel of the keyboard so decided to live with the fact that I had to use normal batteries. Last month 2/2017 the period key next to the question mark key stopped working. Imdisassembled again but couldnt get it to work. I like the keyboard so ordered another which I received a few days ago. Again the charging system is crap so I disassembled and again found no obvious wiring issues, so reassembled and will use this one until it craps out in 6 months. Bottom line, I expect a lot better products from Logitech. Two pieces of crap in a row is the kind of thing that makes me say never again. Go online and try to find any help on the Logitech site. Good luck there! I work in the computer industry and Logitech was (repeat WAS) a good brand once upon a time. Spend your hard earned money on a better product from a better manufacturer or buy this and roll the dice. If you buy one you will get to know the inside better than the outside.
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This keyboard has a firmware or hardware flaw. It doesnt keep up with my typing (about 130 WPM). A super easy test: Hold down the RIGHT shift key and type ID. If the D doesnt come a good 500ms AFTER the I, the D doesnt get typed. Hold down the LEFT shift key and type ID and its fine. Use a capital I and a lowercase D, i.e. Id, and its fine. Thats just one example of how it fails. There were others that failed, too. For example the word "voice" The "c" only appears about 25% of the time for me. I have to slow WAAAAAAAAAY down for the "c" to appear. Working with Logitech support, they sent me a new keyboard. I knew it wasnt going to fix things, but I went through the motions. I was right: it didnt fix anything. It wasnt my keyboard; its the keyboard model itself thats flawed. I asked Logitech support repeatedly if there was some way to elevate this to the firmware or hardware team. I got no response, and eventually I got an offer to return the keyboard, which TBD if theyre going to reimburse me, which is absurd. Ill update my review if I hear back and its with anything other then "sorry... heres your money back."
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Bought this keyboard Sept. of 2017 and used the hell out of it and only had to charge it like 4 times since then. I used it for gaming and everyday entertainment use. In short, I love this keyboard. However last week I splashed a little bit of ice tea on it and it quit working correctly. I immediately went to order another one and didnt even entertain the idea of looking for a different keyboard. One that might be a little more resistant for instance. Nope, love this keyboard. Plus it has the option to buy new rechargeable batteries making the keyboards life much longer. As soon as I get the new one, I begin taking off the single screw in the back that holds the flap that covers the batteries. I was going to finish off my old ones in the new keyboard and keep the new ones for when the old ones die out. When I get to unscrewing the new one, my jaw drops. I remove the flap and see...nothing. Just the back of the plastic frame. It seems now the newer models the batteries are non-replaceable. It seems Logitech has adopted Apples sleazy built for obsolescence business model. Now when the batteries quit holding a charge you will be forced to buy a whole other keyboard which is my estimation may be in 3 years. At 60 bucks and being able to replace the batteries at $12 a pair, this keyboard would have lasted 10 years easily. A great investment. Now that you can no longer replace the batteries, not so much. This is the first time Logitech has REALLY disappointed me.
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Computing systems leave me irate. Fundamentally and deeply irate. Most systems are bereft of quality assurance or acceptable user experience design. As such, Ive broken many a keyboard over the years. In five-years of sixty-plus hour work-weeks Ive only broken two K800s. One against the head of a coworker, the other after beating the K800 with a significantly larger and heavier monitor. This purchase is #2, and it is just as sturdy as the sadly departed prior K800. As for what most people may need: * The keys feel great. That is unless youre a nostalgic weirdo and love the archaic M-style IBM keyboards that clickity-clack at 90dB. Buy this comfortable but quiet keyboard only if youre not a sadist against your coworkers. There are better ways to get under their skin. * Logitech Unity is swell. One tiny USB dongle works for both my wireless mouse and my keyboard. * Its a keyboard with all the usual keys. Thats right, unlike your diabolical laptop this keyboard has all the keys. Excel will love that you can select an entire cell region with Ctrl-Shift-End, without adding a third arm in order to manage that with some random series of secondary-function keys. Im looking at you here Mr. Dell. Your evil will catch up with you. Ive told your VP of product development about this previously. The fires of hell waft upwards, searching for you. * It doesnt have ridiculous ergonomic-nightmare bubbling, angling or separation. * The battery life is impressive. Im surprised you read this far.
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