Skytech Gaming ST-ARCH-II-002 Archangel Gaming Computer Desktop PC AMD Ryzen 5 1400,GTX 1060 3GB, 1TB HDD,16 GB DDR4, Windows 10 Home, White

Blue screens, poor customer support from Skytech, and you may not get the components advertised! I really wanted to give this PC a 5 star review because despite the issues I have had so far, it is a nice computer for the money. However Skytech has forced my unfiltered opinion out after the lack of customer support. First issue I have is the fact that I did not get Skill Ripjaws as advertised I got less expensive and lower rated Geil EVO Potenza ram when I contacted Skytech they stated "I think we are currently out of the GSkil Ripjaws that why we need to use the RAMs from another brand" The next issue I had was shortly after getting this pc I started experiencing random crashes as other reviewers have experienced and I contacted Skytech for help trouble shooting the reason. At first Skytech was fast to respond but could not locate my order after a second then third e-mail I was told a member of their tech support team would call me that was over a month ago. I contacted them one last time asking them for help fixing this issue and received no reply because of this I cant give this a positive review. If you are willing to gamble on the possibility of not getting the advertised components and are tech savvy enough to fix issues without any support from the manufacturer than this may be the computer for you.

إظهار المزيد

While sales support was excellent, technical support was non-existent. Looking back, I should have just returned the product as soon as I had a problem with it. Instead, I called the tech support line. I left a voicemail (thats right, there tech support line is just some guys cell phone) describing, in great detail, the issue I was having. The reply came the next day via text message. He simply asked "are you still having issues?", to which I replied, "yes". I didnt hear back from him again until the next day (now two days after I submitted the support ticket), where he sent me another text asking me to describe the issue. It was a lot of information to convey in the form of text message, so I politely asked him to call me. I never heard from him again. At this point, I took it upon myself to fix the issue. I was getting BSODs, on average, every three to five hours. Half of them gave no error code, while half of the ones that did give error codes were inconclusive. The quarter of the BSODs that actually gave me information all pointed to problems with the graphics card. I tried to make sure the graphics drivers were all installed correctly (which, as it turn out, they were all along), and then just dealt with my computer crashing every few hours for almost a year. I finally got around to replacing my graphics card (with an upgraded model, to make the best of a bad situation), and guess what? I was still having the same issue. The graphics card was never the issue, it was a broken PCIE slot on the motherboard causing the graphics card to malfunction. So I replaced the mother board and now the machine runs perfectly. However, not only did I have to buy a new motherboard, but doing so caused my windows activation to be void. Apparently, because of how the original operating system was installed by Skytech, Microsoft was unable to transfer my license to the new build. And on top of that, Skyteck provides no recovery media or driver resource discs. Basically, after buying a new mother board to fix the pc that was broken when I bought it, I also had to spend $100 on a new O.S.. More Info: My problem, and it seems like most other peoples problem as well, was actually the poor quality VRMs ASrock uses on their low end mother boards. These MBs are junk, and for about $30 more, SkyTech could have used an equivalent ASUS board. You can upgrade the board yourself for about $70, and then activate the new build with a $3 grey market windows key from Ebay. That would make this an acceptable build, but for the extra $75 and the trouble youre going to go through swapping out the MB, you might as well just build your own PC in the first place.

إظهار المزيد