Lenovo ThinkCentre M710 M710Q Intel Quad Core i7-7700T, 16GB RAM, 1TB Solid State Drive, W10P, Tiny Business Desktop Computer, 3 YR WTY

Poor technical support. Purchased a unit that will not boot up or send power to USB ports. OEM sent (3) automated emails, the last of which stated not their problem - contact Lenovo. From: Technical Support <support@oemgenuine.com> Sent: Monday, April 30, 2018 6:01 PM To: Kevin Conway <kconway@associatedplumbing.com> Subject: RE: Lenovo ThinkCentre M600 - Wont Boot Up Please note this email address handles Oemgenuine hardware warranty claims only. What is an Oemgenuine limited hardware warranty? The Oemgenuine warranty starts and ends at the same time as the manufacturers warranty. The two overlap in time for the purpose of acting as a supplemental limited warranty for any hardware components ONLY that may have been upgraded in your machine if mentioned in the listing. If you are not reporting a hardware failure ONLY for those specific upgraded components simply contact the manufacturer directly for technical or warranty inquiries as you would ordinarily to find out if you have coverage for your issue. If you purchased a Lenovo please review the following: Please remember to launch the thinkvantage utility by clicking start in Windows or in the control panel and double click on updates and drivers so Lenovo can scan your machine to determine if it any updates are necessary. Please remember do this on a monthly basis as it will resolve many potential issues that you might be having and it makes sure your machine is running all the latest updates. Sincerely, Technical Support OEMgenuine From: Kevin Conway <kconway@associatedplumbing.com> Sent: Sunday, April 29, 2018 6:50 AM To: Technical Support <support@oemgenuine.com> Subject: Lenovo ThinkCentre M600 - Wont Boot Up Hello, I have purchased a couple Lenovo ThinkCentre’s for our small business and having trouble getting one of them to power up. M600 SN MJ05QYQ9 MT – M 10G9 – 001GUS

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0:00 0:00 This video is not intended for all audiences. What date were you born? January February March April May June July August September October November December 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970 1969 1968 1967 1966 1965 1964 1963 1962 1961 1960 1959 1958 1957 1956 1955 1954 1953 1952 1951 1950 1949 1948 1947 1946 1945 1944 1943 1942 1941 1940 1939 1938 1937 1936 1935 1934 1933 1932 1931 1930 1929 1928 1927 1926 1925 1924 1923 1922 1921 1920 1919 1918 1917 1916 1915 1914 1913 1912 1911 1910 1909 1908 1907 1906 1905 1904 1903 1902 1901 1900 Submit Adobe Flash Player is required to watch this video. Install Flash Player After 6 months unit began to beep and would not come on. OEM Online had me ship it to them to fix under the 3-year warranty. They returned it 2 weeks later fried and not beeping anymore with a note saying it seems to be a burnt motherboard. They will not respond to my emails or fix what they broke. They should replace the unit or motherboard they fried. I am now going to reach out to Lenovo and make them aware of this company.

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Why is the customer unable to contact vendor about the warranty? in this case a 3yr warranty for a defective computer, which started to show problems after initial purchase return trial period. I cant get Lenovo to honor the supposedly 3yr warranty, now that the computer is having problems - poor accountability - RFF

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