Kindle Customer
My original version of this TV died--all vertical lines. But we loved it so we bought the newest model. The original of this TV had a superior user interface than an older version at a larger size. THIS version has taken a very easy user interface for things like turning closed captioning and how it is displayed and made it nigh impossible to use. There are several ways to engage it, but none seem to result in actually turning them on. That is one example of several. The new remote is weird, overly sensitive, and not intuitive. The picture is fabulous. If the interface had not been designed along the Microsoft model of changing to say we changed and not to actually improve things or make things less of a cognitive challenge, Id give it 5 stars. I, like many, work all day doing complex and challenging tasks. All I want from my TV is to actually turn on the cc when I hit the button, or go through the menu, or select it when the bottom of the screen options present. I think that is a small thing to ask.