arev
- Comment
Initially we were happy with the product especially since we got it a very good price last Amazon Prime Day sale on July 16, 2018. We liked how we can watch and stream shows easily thru various apps like Netflix, Amazon video, Dramafever, Rakuten etc. Very lighrweight tv and just right for our needs. However to our surprise just awhile ago August 22, 2018, while streaming a drama series, the on screen display turned washed out/white screen. Turned on and off the tv several times to see if it will reboot/restart properly. Unfortunately nothing remedied it. Either you get back to that washed out screen or a totally black screen no apps at all. I have just submitted a replacement request thru Amazon customer service so we will see what happens and how fast they will address our complaint. Just an update, so we ended up being told by Amazon, to contact Best Buy and we did that by email at the same time indicating in the letter we want a replacement. Best Buy replied to us that it is outside of the return period if we want contact Toshiba directly. So, we did just that..with sheer frustration of course being tossed around. Toshiba nicely told me that they will send the techinician and I asked which company handle this techinician is it Toshiba or a third party. Ironically, they are coordinating with who else. The Geek Squad. Oh dear..back to Best Buy then. The Geek Squad guy came on the appointment date, just a few minutes late, but was nice enough. His assessment as discussed with whoever was on the other end of the line came down to an approval for a replacement. So we were asked to bring the tv over to our local Best Buy, gave us the confirmation and work numbers. Even gave us his business card and that of his manager if in case we encounter problems. For some reason it seems it is not common for them to service products sold by Best Buy throught the Amazon website. So we went to our local Best Buy. The lady was nice enough, and honest enough to say she was not familiar with an Amazon sale of a Best Buy product. So I had to tell her again the long story of how we got the tv etc etc. Finally someone helped her encode the return correctly and we had a store credit for the complete amount we paid for. However when we got the replacement tv, the price in store is slightly higher so we had to shoulder now the difference. Well, we just paid for it. So in short losing the advantage of that Prime deal sale price which did not work at all with a defective product. We do wish these three companies, Amazon, Best Buy and Toshiba iron out the way they handle requests for replacements and returns....seems initially both Amazon and Best Buy did not want to shoulder the return. If we had not insisted on availing the limited manufacturers warranty, we would just have been left with a useless crap of a tv. So we are now watching on this 2nd toshiba tv we got in store at our local Best Buy. Will see if this one will work much better. So beware fellow buyers, was it a good buy now?? Not really after all that ordeal to get a defective product replaced. So buyer beware!!