HP LaserJet Pro M402dw Wireless Laser Printer with Double-Sided Printing, Amazon Dash Replenishment ready (C5F95A)

This is a nice little printer. Small footprint, fast time-to-first-page, duplexes, excellent print quality. But it disappoints. Users were complaining it would go to sleep and they would manually have to turn the printer on or reboot their computer to print. Turns out when the printer is connected via USB (which it was) it will go to sleep and power down the USB port, making the printer unreachable. This is a non-changeable setting, you are stuck with it. The solution was to communicate with the printer using Ethernet. In our situation this required adding a small switch under the desk to accommodate an extra patch cable. Another expense and another energy user.

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Here is my story about dealing with HP customer service over the replacement of their sub-par quality product. I am on my third printer from my original purchase. The original printer broke after a few months of use by a single user. The first printer was replaced with a refurbished one. The refurbished one broke as well in less than 6 months (again a single user with 3,000 sheets through the device) resulting in a customer service ordeal. In the hour and a half it took to get a replacement we were told that the refurbished printer was no longer under warranty even though it was a defective refurbished model. After refuting the claim that HP should not be on the hook for a replacement, the customer service rep informed us that the serial number of the defective refurbished printer provided belonged to the first printer insinuating that we never returned the first printer from the original claim. I denied that being the case and the rep continued to explain to me that their system is never wrong and if they say the serial number of the printer I was calling about belonged to one they replaced I must not be correct in my statements and therefore had to have broken the terms of the original deal to send back the first damaged printer for a replacement. Then I found the confirmation from my first service call confirming that I did send the printer back and the serial number I was giving them did belong to the replacement that I was calling about (contrary to the infallible HP customer service information system). At that point the customer service rep back-peddled and without admitting fault or apologizing he told us that he was going to make some exceptions that he does not usually make and do us the "favor" of replacing our printer even though he was not supposed to. The only way I can interpret his actions on behalf of HP is that HP is not sincere in its efforts to help a customer with a defective unit and was not willing to stand by its products. There were multiple narratives used by the HP rep that either denied liability for replacement or accusations of me trying to scam HP out of a new printer. His actions can only be understood as an attempt to make us give up, get off the phone, and live with the defective printer or replace it on my own at my own expense. This is not my first run in with HP customer service. Another printer of mine had similar issues outside of this claim and I was not taken care of resulting in me buying another printer and paper tray base attachment at my own expense. I gave HP the benefit of the doubt in that situation and did not hold them accountable for my poor experience. I will not be making that mistake again. My organization has 7 HP laser printers. I will never buy another HP product. As the products I have begin to degrade I will phase them out and replace them with a brand of better quality and customer service. If you choose to purchase this printer or any other HP product I hope you dont get a lemon because getting a replacement from them after you already gave them your money is far from a pain free process.

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Working great with my Chromebook via an Ethernet connection. Hardware was easy to setup but instructions on how to get the equipment operating via Ethernet was fairly useless so I thought Id outline what I did here to get it working: 1) Place the toner into the machine, power up the machine, connect to home network via Ethernet cable. IP address will display on screen when ready. 2) On your Chromebook, go to Google Cloud Print and register the device by going to chrome://devices in a new browser tab and adding the new printer (it will show up on the screen as an option already) 3) After adding the printer, it will send a confirmation to the printer**. Go back to the printer and hit "OK" to confirm making the new connection 4) Youre done. When printing your first document, make sure you change the print default to the new printer. Otherwise it will probably default to Save as PDF. ** If the confirmation is never received by the printer, someone may have fiddled with the printer settings. Scroll through the menu options on the printer and reset all settings on the printer to the factory settings. Go back to Step 2 and try again. Because I purchased my equipment through Amazon Warehouse, a previous owner had fiddled with the network settings and I was not receiving Google Cloud Prints confirmation message. But once I reset to factory settings, the confirmation came through. Hope this helps other Chromebook owners!

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I do not have hardwired computer at home. IPad Air 2 and IPhone, Cox wifi, those are all I have. I use mostly wifi at home and Ipad data picks up if I am traveling. I bought this printer so that I could print out from IPad and IPhone directly. I tried get help from HP Printer and it did not go nowhere after 2 hours of repeated set up process. It was frustrating! She was pretty new at this and was trying to set it up so that I had to sign up for the support program. After 2 hours, she said she would call me back in an hour so that we could start again after she does some more research. I got off the phone and figured out myself. How to set up: You only need this printer and the power cord. You do not even need the USB/Ethernet cable or the software disk. What you need: Wifi Modem/router Steps.: Step 1. After powering up the printer, use screen panel to set up. OK - Set up mode -network set up-wireless menu- wifi protected set up-push button-screen will tell you to push WPS button on the router. Mine was on the top of the modem/router. You remain pushing the button until the printer is hooked up to the wifi. Step 2. Make certain your Ipad is connected to your wifi ( go to settings - wifi address is same as your home wifi, NOT DATA) Step3. Go to the page you want to print. Click the symbol ( square with arrow sign) and click print. HP support lady called me back in an hour and my printer was already began printing. She asked me how I did it so I had to explain her. She had been trying to connect to Wifi direct. It does not work for what I am trying to do with what I have -Ipad and printer only. Basic: connect your printer to your wifi wireless, connect you Ipad to your same wifi wireless, then it will print! I am thrilled!!!

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Good print quality. Horrific software. HP has always made reliable printers. This one was just purchased a few weeks ago to replace a similar model and Im happy with the actual print functions. But getting the software to stop automatic duplex printing is not easy and may take several attempts. Worse, for no apparent reason, I started getting the error message about "Load Paper Tray 2" and then "load available media...". I searched the forums and deduced that, once again, it was the settings that had to be adjusted. This is easier said than done and none of the HP forum responses (when they didnt turn out to be dead links) addressed the issue, given that Id reset the software and restarted the printer several times. It was extremely frustrating to reset and apply all the settings only to have the same error messages. Even when "job storage" is disabled the printers software still wanted me to have to manually start the printer every time I sent a print job to it. Not only are the software settings meant to be set in printer preferences, but there are settings one has to fix on the menu screen on the printer itself. This makes me think that HPs drivers and software configurations are unnecessarily complex and frustrating for their lower end printers--but, worse, that the software will ultimately conspire to disable this printers use well before actual wear and tear do. (I already had to junk a lower end inkjet right out of the box because the "set up" ink cartridges were not recognized. With its cartel and monopoly on ink, HPs software essentially confirmed what their support people did: the bad chips in the set-up cartridges meant that there was never going to be a way to use the inkjet.)

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A great little printer that can handle fairly heavy use. HP, like car companies, loves to regularly obsolete their printers with "newer" models. Sometimes this is good, many times it is marketing. Of course new printers seem to NEVER USE the old toner cartridges you paid serious money for, and if youre like my business, you probably have a ton of toner carts for obsoleted printers you no longer have. A huge annoyance. Plus HP does NOT print a list of the compatible printers on the toner cart box, thats another irritant. Still, we are way happy with this little fellow, our prior version (same model) lasted two years of VERY HEAVY use in an auto dealership.

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This printer will not print envelopes or single sheets. And, HP does not have technical support for the problem. Ive had the printer for two months and cannot get an answer on how to resolve the problem. Im printing from a Macintosh desktop computer using High Sierra. The printer does print fine from the main paper tray and it produces printed output in 7 seconds. But, sorry to say... No envelopes for single sheets. Worst of all there is no way to get HP support! I did try the HP forum but no one on the forum provided a solution. Further, the User Manual has incorrect information and pictorial information for this printer and therefore is unusable. If I knew that single sheets or envelopes would print, I would not have purchased this printer. HP leaves their customers out in the cold!

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Works great! Although this model, M402n, does not have wireless capabilities built in, i can print wirelessly from laptops easily thru Wi-fi. Set up was so easy. First, connected the printer to my Wi-Fi router with a USB cable. Then turned on the printer. Then opened my Macs System Preferences, "Printers and Scanners". Just clicked "+" to add a printer. The printer shows up , I selected it and ticked the box, "Share this printer on a network". Now, as long as my laptops are connected to the same Wi-Fi network as the Wi-Fi router, the printer shows up. I had an antiquated non-network printer. I had it connected to my desktop via USB. For or other computers, like our laptops, to print, they had to go thru a computer to computer network, so the desktop computer where the printer was connected had to be on, and the first page took a long time. Now, connecting this printer to the router, our MacBook and Chromebook can print without the desktop being on, and the first page is out super fast.

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Im delighted that I got this printer. Its hooked up to my Mac running MacOS 10.12 Sierra. Its wicked fast and super easy to set up. I got it to replace my Xerox 3250N that, while good, started giving me fits. Im back to HP after multi-year absence from them for laser printers and I am very happy that I made the right choice. Its not quite as solid as the laser printers of old in some of the paper alignment aspects, but then again its probably consistent with others on the market. The image is super crisp. And the power button is on the FRONT of the unit right where I would expect it! (How many other pieces of equipment do you have that you need contortionist training to access the power on button?)

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Got this to replace my 14 year old Samsung printer that finally died. This is very fast and works well. There is the issue with HP that they must pick and arbitrary "purchase" date based on manufacture date. So when you go on link to check the warranty you find that HP says that some number of months have already expired. In my case it was 3 months worth. HP has a link that you are supposed to click to request a review and warranty adjustment to correct the issue. But that link was dead, so I had to open a support request and e-mail a copy of the invoice for the purchase. After about a week HP did finally adjust the warranty. So just be aware that you likely will need to do the same thing. This printer works very well with Linux using HPLIP. If you can get this model at a good price I would recommend it.

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