Samsung Chromebook Plus Convertible Touch Laptop (XE513C24-K01US)

Purchased this in April. At first I was very happy with it, it seemed to be pretty good. Had features I liked and wanted. Then about a 4-5 weeks after buying, thats when it all went bad. PHANTOM TOUCHES!!! Youll be using it, and then all of a sudden the display starts to spaz out. Jumping around, phantom key presses. It will continue until you force power it off. Then when you restart it sometimes goes away for awhile. However, it comes back. This is not an isolated issue, its actually quite common among this Chromebook. Just Google "Chromebook plus phantom", and youll see tons of complaints and videos about it. Its a huge flaw, and Samsung isnt properly addressing the issue. All they do is tell you to send the notebook in to be repaired, which takes like 2-4 weeks. And they dont fix the issue, because it starts all over again. This product is garbage, and Samsung is washing their hands with the issue. Amazon should remove this product considering how widespread the issues are. DO NOT BUY, you have been warned. Pros: - Stylus - Bright, vivid display - Decent keyboard - Build quality Cons: - PHANTOM TOUCHES/KEYPRESSES - Poor connectivity, wifi doesnt always work, even when it shows youre connected - Samsungs lack of support - Not enough cpu/gpu power to drive the high resolution display. Often becomes sluggish or choppy - Wifi doesnt seem to work while bluetooth is enabled. So much for listening to Pandora. through BT speaker.

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Purchased this Chromebook in mid-March 2017. Loved the quality of the screen. Keyboard not so great. In late-April 2017 the bottom of the screen developed a band of "static" (see the picture). I called Samsung and went through a number of troubleshooting exercises with them online (which included a complete "wipe" of the computer) and they determined it was a defective video card and said that I needed to send the computer in. It is not June 9 and I still havent not received my computer back. I have made multiple calls to Samsung and all I have found out is that it has was shipped to another service center since the original one wasnt equipped to deal with the problem and then shipped back to original one and still has not been fixed. They have not been able to give me an estimated time as to when the computer will be fixed and shipped back to me. What they have done is say they are transferring me to speak to a representative in their "Executive Resolution Department" followed by 30-40 minutes of hold music and then a hang up. This has happened three times. When I call back they tell me that a member of that department will call me at a specific day and time and then I get no call. Save yourself lots of frustration. Acer makes great Chromebooks. The R11 or R13 would do great in place of this one. The school I teach at has hundreds of Acer Chromebooks that are used 4-5 hours a day by not so careful high school students. They have held up incredibly over the past two years and the couple of times there were problems, Acer repaired the computer under warranty in a matter of days, not months. Samsung has worked very hard to lose me as a customer. I really wanted to give them a chance and I really hoped that they would have resolved this situation. I have suggested to them that they send me a different computer or refund my money since they havent been able to fix mine but they apparently do not care about customer relations.

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I bought this for my husband. It worked great and he loved it, until about three weeks later, when it started registering all these phantom touches to the screen that he never made. He looked it up online and it seems to be a common problem with the hardware. There doesnt seem to be any way to solve it except to return it to Samsung. Unfortunately it is too late to return it to Amazon, so we will have to deal with Samsung.

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I see this has happened to at least one other person here as well. Purchased in February and used it all of 4 times and I take excellent care of my devices. Barely 3 months later, I took it out to prepare for a presentation and it wont take a charge or power from the AC cord. Totally screwed me over and I had to ship it off to get repaired. Mind you I live in the city where their flagship store is but they dont fix their Chromebooks there.Go figure. I am SO not happy about this. My first time purchasing a Samsung product and very likely my last.

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This product line, together with the more expensive Chromebook Pro, have a widely known defect with their touchscreen panels. After short use the screens start behaving erratically as if someone were touching them randomly even though there is no touch. They pop up menus randomly, select words in websites randomly, open pages randomly and the pages "vibrate" up and down. They also stop responding to finger touches. The stylus and the touch pad still work, this is a touchscreen issue. Cleaning the screen, resetting the machine, "power washing" the machine etc. dont work. It is a hardware/manufacturing problem, so that Samsung should be required to recall these entire product lines. Their technical support is non-existent/useless, and they try to deny the issue, even though they know it perfectly well. They also have no fix. Sometimes lucky people might be able to return the machines (if they purchased directly from Samsung), and they often come back weeks later with the exact same problem still present. These would be nice products without this pervasive defect. DO NOT BUY UNTIL YOU READ THAT SAMSUNG ACKNOWLEDGED AND FIXED THE ISSUE, AND THAT THEY ARE REPLACING ALL DEFECTIVE MACHINES AT NO COST. I dont think this is likely to happen, though. Thats because after the Note 7 battery explosion/fire debacle they must hate to admit another meltdown of entire product lines. But it is a fact. Online reviews dont mention it, either because they received "fixed up" review models or because they used the machines superficially, and only for a few minutes. Samsung used to be an excellent manufacturer but after the Note 7 battery fires and the Chromebook Plus/Pro touchscreen defects, followed by the stonewalling by Samsung - instead of admission of the failures - destroyed my faith in them. Something bad happened to Samsungs QA. Probably greed causes them to mass produce without adequate quality controls. I wont buy another Samsung product until I read many times that all their product quality issues are resolved and that they are a high-quality manufacturer again. It may be many years - or it may never happen. I have returned my Chromebook Plus for a full refund with Amazons help - the day after I received it. Sad.

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