City: US, New York
This computer freezes constantly. I used it for literally one day and it froze at least a dozen times. Its also not easy to use. I am returning this.
Don’t buy it ti small no response writing to them. I even bough a two year service out over three hundred dollars.
Ill start with my primary complaint about this product. Right out of the gate, I was unable to create an account on this computer using my primary gmail account. The system log in does not support my university affiliated gmail account, so I had to create a new account just to get started. Now, many features of the chromebook (calendar, cloud storage) are tied to an account I dont use, and many of my google apps default to that account even in my web browser. If you are fortunate not to face this hassle, you will still find that the chromebook has very little support for anything other that using the web. Software and apps, if compatible at all, are often buggy. Of course, regardless of the problem you face, you can be certain you wont receive support from google. I spent hours trying to get in touch with an actual customer support person (google works hard to convince you they dont exist, but I got a phone number after several hours with samsung), several more hours being bounced around the system between people who said they couldnt help me, and finally an hour with somebody clearly working from a script - after I explained my problem ten times so we could work through all the problems I wasnt having, I was simply told "sorry, we cant help you with that" The actual construction is lacking as well. Ive had this for a few months and already one of the arrow keys sticks. It is light and has long battery - but a cheap tablet will do anything this can with less hassle. If you want more than web browser, buy a real computer.
Ive only had this for a month or so and the keys on the keyboard "stick" - i.e. im constantly making typing errors bc the space bar and shift key is very picky -- you have to hit it exactly the right place. Many of the key require A LOT of effort in your fingers to type correctly. That may be odd feedback but its driving me mad -- and making my hand and neck hurt a ton too! Ugh. If it was still within the return window, Id return it. I recommend continuing your search for an economical Chromebook elsewhere.
"Chrome OS is missing or damaged. Please insert recover USB stick or SD Card". This is what I see when I open my Samsung Chrome OS book for the very first time. Rock on, Samsung. Way to not impress me.
Product broke in three months. Would not buy again.
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