New Microsoft Surface Go (Intel Pentium Gold, 8GB RAM, 128GB) and Microsoft Surface Pen Platinum Model 1776 (EYU-00009)

Let me count the things that dont work.... I cant download PDF files from my Gmail account, so much of my email is useless. When I try to login to Steam, no typing interface pops up, so I cant login and access my games. I cant download a Kindle reader, so I cant access my books. I cant access Amazon Prime streaming video, so I cant access videos! NOTHING WORKS!!! In sum, I spent $540 (including tax) on this piece of garbage, and nothing -- absolutely nothing -- I planned to use it for works. Maybe one day Microsoft will work out the kinks. For now, stay away.

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Why did the product quit after six month? Why did the company refuse to stand behind there product? Why did they blame us for non existence damage? These are a few of the answers we may never know the answers to. We had the surface go for about 5 months when it completely quit. This is a machine we use for testing and when its not is use it is kept secure. There was no physical damage to it at all, it just quit. It was past the Amazon coverage, so they sent us to Microsoft. Our IT person did everything they suggested and nothing worked. We were asked to send it in. They told us it had EXTENSIVE damage and they would not fix it. We ended up taking it to a Microsoft store who looked at it, saw there was NO damage and that it in deed did not work, they are the only people in the Microsoft world that helped us it get a working machine.

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Was happy to receive this product in just 2 days but as usual with a Microsoft product, could not it set up. Set up would not accept my birthdate even though I tried many times. Don’t know why Microsoft requires a person to open an account requiring all kinds of personal information before you can even use the product. I refuse to spend hours on the phone with Microsoft trying to resolve. I’m returning this product tomorrow when the UPS Store opens.

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I bought this product with high hopes of replacing my very old laptop. When receiving the item it was defective right out of the box. Within 5-10 minutes of using it the screen went black. Every time I tried using it the screen kept going black. I tried looking of issues online but after a couple days decided to call Microsoft support. They couldnt figure it out so they told me to return it to them. A very disappointing product. Waiting to hear back from Microsoft as to what they are going to do.

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Revising and updating my original review, on the same theme: this charging connector that came with the Go is absolutely useless. Last night I shut down and left it plugged in overnight and IT MADE NO CHARGING PROGRESS. To add insult to injury, the battery popup said the computer was "plugged in; discharging." Do the hell what now? I am going to order a non-Microsoft laptop and put this one away -- after shutting it down and leaving it plugged in for a week or so to completely drain the battery. Microsoft, you really hewed the scrooch with this one. Oh, and by the way: No, I will absolutely not recommend this product to my friends. I wouldnt wish this on my worst enemy.

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I got this as a laptop for writing and occasionally streaming music while I work at a very boring one-man storefront. The battery life wont get me through a six-hour shift. In fact, it died after just 3 hours and 45 minutes of streaming music to a BlueTooth speaker. I think I will return this. My old Galaxy tablet can go for 10 hours on its battery. I found the pad on the keyboard very hard to use and the screen not very touch friendly, Perhaps my fingers are too old for this thing. The display was not all that much better than the Galaxy, considering how much more this thing cost. I switched to Windows, and that process took about one minute, so I dont know why that is an issue with some users. But this battery life of nine hours must have been measured with the thing idle and no screen. And it takes a relatively long time to charge, as well. After three hours, still not charged. Seriously dont like this purchase.

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I ordered this product for the lightweight which makes it easy to travel while having the power of a laptop. I will start with what I like. I bought this with the keyboard and pen. I have never had a device with a pen that you can use to write on the screen before. Which the pen is really handy for writing notes in meeting at school and classes. The keyboard works really well also and must be magnetic because it snaps right on and holds it in place really well. Now as the headline says the issues. When I got the device I had trouble setting it up for the first time. The device would get stuck in a loop of automatic repair and turning itself off. Which I almost returned the device but then I tried doing a total reinstall of windows 10 to get it to stop and the device has been fine after that. I pretty much only use this device at school and work doing school work and streaming videos. Now after a few months of use, this device has started to shut itself off for no reason and it does get aggravating when working on homework or watching a movie and the device keeps shutting off. This happens at random where it might do it every few mins to every couple hours or work fine and not do it. So because of this, it does seem that this device could be unstable so I could not recommend this product to others. Update: Now 3 months after my purchase this surface go has become a very expensive paperweight. It continually crashes so bad that you cant use it and likes to get stuck in the loop I mentioned before. I changed my rating to one star because that is the lowest I can rate it. This would have been perfect for what I wanted to use it for and I so wish it worked but it is just junk and a bunch of money thrown away. Do not buy this stay away.

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Ive been messing around with this computed for a few weeks now, Ive previously been partial to apple computers. I figured ive give this a go and reminisce of my old windows days. THIS COMPUTER MUST BE BOUGHT WITH ALL ATTACHMENTS OTHERWISE IT MAKES EVERYTHING VERY COMPLICATED. I initially wanted a tablet I could doodle on and travel with and really wish i would have just paid a little extra and got an ipad pro or spent less and just bought a chromebook or something. In a nut shell everything about this computer is complicated... typing, drawing, clicking buttons, pretty much everything. It has a computer and tablet mode which changes how the computer works; for example tablet mode changes the desktop space layout and pops up a keyboard when you click in a typing space - computer mode does not activate a keyboard, so unless you have one bluetooth you need to switch to tablet. Clicking to navigate on webpages just stops working sometimes. Certain web sites like hulu has been very buggy and the app straight up doesnt work... Dont waste your money! This thing is probably the least intuitive device Ive ever used when it comes to SO many things even as basic as spell check. AGAIN CERTAINLY DONT BOTHER WITHOUT THE KEYBOARD AND PEN EVERYTHING IS NEEDED, BUT AGAIN DONT WASTE YOUR MONEY ON THIS THING! Im really confused with all of these positive reviews.

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