City: US, New York
Ive been purchasing the Surface Laptops for my company and they always came with Windows 10 Pro S, which I easily converted to regular Windows 10 Pro. Unfortunately I missed the part that says these come with Windows 10 HOME S. Now I have to purchase the upgrade. I feel like its a "Gotcha sucka" moment. Typical Microsoft. Ugh....
I paid for Surface Laptop 2 but received Surface Laptop 1. The laptops are exactly the same externally and so unless youre careful, you might have been duped. The first clue was that the laptop had Windows S installed and was upgradeable to Windows Pro. Surface Laptop 2 typically has Windows Home installed. The processor on my laptop is an i5-7200U, which is for the previous generation. Once you receive laptop, please search for "System Information" in start menu search bar and see the processor. Surface Laptop 1 has i5-7200U and Surface Laptop 2 has i5-8250U. Im returning this back.
Got my Surface Laptop 2, I5/8GB RAM/265GB aaaand...returned it. First, fit and finish are tight. No complaints there. Lack of USB-C was a bit of a thing, but I decided to try anyway. Display was beautiful, another non-complaint. Main reasons for giving it the boot was: 1. Battery life. The SL2 struggled to give me 7 hours no matter how I configured it. Less than people were reporting and waaaay less than Microsoft advertised. 2. Slow. With the chip and RAM inserted, everything should have been faster. 3. Performance. Could not get it to play movies in any app or player without severe hiccuping/studdering. When the performance and battery life is on par with the Surface Go, the laptop had to go. Maybe I got a lemon, but I also read about how the SL2 was non-user fixable or upgradable. You can’t even replace a dying battery. Opening it up is impossible without destroying it. Everything inside is glued, soldered or spot welded down. Microsoft even admitted that due to the way the devices are constructed, any problems result in the laptop being junked. Not very eco-friendly.
I bought this a couple days ago and was very excited when it came in. Had read up on reviews through amazon and reddit and thought I knew what to expect. However, the alcantera fabric gets too dirty for my liking. Its comfortable, its stylish, but its not durable. After 2 days of EXTREMELY light use, i could see my palm prints in the fabric. I used a damp paper towel and they came off. However, I dont want to worry about that every day for the rest of the laptops life. The battery life was also meh. I was expecting a good 10 hours of light browsing, I got around 5. The price of this product is pretty steep and I couldnt justify it, taking the things above into consideration. Back to laptop hunting!
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