Microsoft Surface Laptop 2 (Intel Core i5, 8GB RAM, 256GB) - Platinum (Newest Version)

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No, I wasnt let down by the laptop itself. Rather, I didnt even have the chance to be let down. I got this as a Christmas gift for my wife, whose 6-year-old Macbook Air needed replacing. I myself am a happy Surface Pro user (multiple generations) and a fan of what Microsoft has been doing with their OS and hardware. So I convinced my wife to try the Laptop 2 -- I knew the Surface Pro or Surface Book wouldnt be what she needed, but the SL2 could be just the ticket. Especially based on reviews -- everyone gushed over how straightforward and effective this machine is, while being beautiful at the same time. So I order one for her. Have it shipped all the way to the Philippines. It takes a couple of weeks, and Im all excited to get her moved to her new machine. Finally, the box arrives. She opens it, marvels at the industrial design of it, thanks me for her new toy. Then she hits the power button. And it goes into a Windows logo boot loop. No other hint of activity -- no attempt to load the OS, no spinning circles, no booting into safe mode, no UEFI screen, not even a BSOD. Just that damned Windows logo boot loop. I try all sorts of hard reset key combinations, spend hours creating recovery disks and trying to get the machine to run. I spend hours chatting with Amazon reps and Microsoft reps. All sorts of little things go wrong, on top of this major letdown. In the end, the machine still wont run. Maybe the replacement on the way will be better. But as "first" experiences go (my wifes first with the new generation of Microsoft machines, and My first with the Laptop line) (and being a happy, happy customer of the Surface Pro line) -- this was incredibly, unendingly painful, and frustrating. Microsoft has no business shipping a $1000+ machine that doesnt even work out of the darned box. This, for me, is a major burn as both a Microsoft and Amazon customer. Zero stars if I could give it, because I had pretty high expectations, and was severely let down.

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What was advertised as a Surface 2 laptop (newest generation) did not actually show up. I felt great that the outside label attached to what appeared to be the original MS packaging stated the correct description of a Surface 2 laptop (newest version). But after turning on and checking the system configuration i realized the laptop came with a generation 7 i5 (7300) intel processor. That is NOT a surface 2. That is the original surface laptop. The primary upgrade to the Surface 2 (released in late 2018) was to the generation 8 intel processor. Make sure you check the system configuration or you may not know you received the incorrect item (particularly since the label was misleading and inaccurate). Note, after this mistake I carefully reviewed amazon comments and I am not the only one that had this happen recently.

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1:33 0:00 This video is not intended for all audiences. What date were you born? January February March April May June July August September October November December 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970 1969 1968 1967 1966 1965 1964 1963 1962 1961 1960 1959 1958 1957 1956 1955 1954 1953 1952 1951 1950 1949 1948 1947 1946 1945 1944 1943 1942 1941 1940 1939 1938 1937 1936 1935 1934 1933 1932 1931 1930 1929 1928 1927 1926 1925 1924 1923 1922 1921 1920 1919 1918 1917 1916 1915 1914 1913 1912 1911 1910 1909 1908 1907 1906 1905 1904 1903 1902 1901 1900 Submit Adobe Flash Player is required to watch this video. Install Flash Player Ive had nothing but trouble with the Microsoft Surface 2 laptop I received. Ive had several blue screens of death. Whenever I came back to it after not using it for a while it was unresponsive and required a reboot. After several days of problems, I found a solution on the Internet, disable the Surface Intersil Ambient Light Sensor, see the attached video for how this works. Also notice how much memory is freed up when this device is disabled. The one star review is because you should not need to search for solutions like this for a new laptop. I would have rather the computer be dead on arrival than partially working.

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I ordered an i7 and received an i5 cpu instead. Also i ordered a surface laptop 2 and i got a surface laptop 1. You can tell because the cpu is 7th gen and not 8th gen.

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I bought this a couple days ago and was very excited when it came in. Had read up on reviews through amazon and reddit and thought I knew what to expect. However, the alcantera fabric gets too dirty for my liking. Its comfortable, its stylish, but its not durable. After 2 days of EXTREMELY light use, i could see my palm prints in the fabric. I used a damp paper towel and they came off. However, I dont want to worry about that every day for the rest of the laptops life. The battery life was also meh. I was expecting a good 10 hours of light browsing, I got around 5. The price of this product is pretty steep and I couldnt justify it, taking the things above into consideration. Back to laptop hunting!

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Ive been purchasing the Surface Laptops for my company and they always came with Windows 10 Pro S, which I easily converted to regular Windows 10 Pro. Unfortunately I missed the part that says these come with Windows 10 HOME S. Now I have to purchase the upgrade. I feel like its a "Gotcha sucka" moment. Typical Microsoft. Ugh....

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I paid for Surface Laptop 2 but received Surface Laptop 1. The laptops are exactly the same externally and so unless youre careful, you might have been duped. The first clue was that the laptop had Windows S installed and was upgradeable to Windows Pro. Surface Laptop 2 typically has Windows Home installed. The processor on my laptop is an i5-7200U, which is for the previous generation. Once you receive laptop, please search for "System Information" in start menu search bar and see the processor. Surface Laptop 1 has i5-7200U and Surface Laptop 2 has i5-8250U. Im returning this back.

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Got my Surface Laptop 2, I5/8GB RAM/265GB aaaand...returned it. First, fit and finish are tight. No complaints there. Lack of USB-C was a bit of a thing, but I decided to try anyway. Display was beautiful, another non-complaint. Main reasons for giving it the boot was: 1. Battery life. The SL2 struggled to give me 7 hours no matter how I configured it. Less than people were reporting and waaaay less than Microsoft advertised. 2. Slow. With the chip and RAM inserted, everything should have been faster. 3. Performance. Could not get it to play movies in any app or player without severe hiccuping/studdering. When the performance and battery life is on par with the Surface Go, the laptop had to go. Maybe I got a lemon, but I also read about how the SL2 was non-user fixable or upgradable. You can’t even replace a dying battery. Opening it up is impossible without destroying it. Everything inside is glued, soldered or spot welded down. Microsoft even admitted that due to the way the devices are constructed, any problems result in the laptop being junked. Not very eco-friendly.

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I loved my 1st Gen Surface Laptop (i5 processor, 8gb ram, 128gb solid state) and I was pumped to try the 2nd gen with i7 processor and double the memory: Unfortunately, I found it disappointing. It seems to have less battery life, is more laggy, and definitely NOT any quicker. (I’m using it for business purposes with 3-5 programs @ a time: word, excel, adobe, chrome- > 5 tabs). The 2nd gen did not seem to out perform the 1st in anyway, thus not worth the additional cost. Also, it seemed more sensitive to hot and cold. Ultimately, I had to return because (the icing on the cake was that) in 3 weeks I was never able to get the 2nd gen to back up from my external hard drive- maybe I got a lemon. TL;DR 2nd gen is not worth the $, save it for the next unit with (hopefully) actual/material upgrades. Also be aware that SURFACE LAPTOPS WERE NOT MADE TO BE REPAIRED. Thus, if there is a problem outside the 1yr warranty- you can’t fix it. You’ll have to buy new or pray that Microsoft will side with you on the defects *cough, not likely*.

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Im a graduate student, and do some blogging. I was looking for something super fast that I could use to multitask throughout the day, and wouldnt slow down with many tabs open for my research papers. Overall, the computer is okay. Pros: The user interface is very intuitive and in line with standard PC design. It was easy to customize my settings, and the screen is great. The screen resolution is fantastic, as is the keyboard setup. The size of the screen and weight of the computer make it very mobile, which is a big pro. I also like that it has what I call a "normal" USB port, so I dont need to worry about a converter. The Meh: The battery life is fine. Lasts me about 6 hours of active use. I honestly thought it would be better than that, but its still an upgrade from my Surface Pro 2, which I had worn into the ground. Only 1 USB port. Thats all I need, but may be a bummer for others. The Cons: My main complaint is with responsiveness of the computer. I often right click on Word, or another program, expecting it to show my most recently used documents. Sometimes yes, sometimes no. Dragging emails to different folders with the mousepad? Sometimes yes, sometimes no. Clicking on an app once at the bottom of the screen to bring it to the forefront? Sometimes it works, sometimes I need to minimize everything else just to show the program I want. Ive never had such a hit-and-miss computer when it comes to reliability, and that delay and inconsistency drives me absolutely bonkers. If it just wasnt available, I would find a work around, but the sudden onset of things not working that seemingly resolves itself at some unspecified time is the worst. Considering the price, and the specs I went with, I honestly expected way more for my money. I would recommend going with the Surface Pro for a cheaper price.

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