Microsoft Surface Book (512 GB, 16 GB RAM, Intel Core i7, NVIDIA GeForce graphics)

I did extensive research about the surfacebook and I read so many negative reviews about the software and the bugs, but I was so impressed by the idea of the product so I ended up buying it. I have to say, the best thing that happened to me was reading all those early reviews about how buggy it is, wireless issues, sleep issues, screen issues all of that. I expected this device to arrive and then Id have to struggle with it until I find suitable workarounds for the device Ill get. In the end, I received a product that blows my mind away. 1 week in and I havent had a single issue with it at all. Im happy with the purchase and I would recommend it (unless you want your decision to make financial sense, because it doesnt) Pros: Unbelievable screen Touch and pen work really well Great finishing and quality Fast performance and no preinstalled software apart from a couple that are meant to show the capabilities of the surface book Great battery life (base part) Cons: Wireless performance is OK but 2 years older laptops with Intel 802.11ac Wi-Fi cards perform better Youll have to install loads of updates when you first receive it, not really a con but it took me a few hours Long charging time Not very easy to open the lid when its closed

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REFURBISHED! False advertising.

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Im returning this product. I received a clearly refurbished, used product. The battery in the pen as well as the laptop has run out on first boot. Box was already opened. A few dings on the product.

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DOA. Screen flickers and doesnt boot at all. Tried entering BiOS, no dice. Seller was Rocs shop.

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Just got this laptop. Ill be updating this review as the weeks go by. Update: HAVING MAJOR POWER PROBLEMS. Sometimes when I try to wake the laptop it wont wake up, and recently, it would not turn on no matter what I did, so I researched online and had to boot to the UEFI menu to finally turn it on. Looks like its a problem with the tablet portion detecting whether its docked or not? Anyways, this happened to me when I had a meeting with my thesis supervisor and I couldnt show him the data I wanted, so embarassing. Hope I can somehow fix this problem (Its an annoying but intermittent issue, Im typing this review from the surface book). Oh, and gonna start backing up all my data before I put the laptop to sleep every time, Im scared its gonna compelteley die on me soon. Bugs: Sometimes I close the laptop and it wont go to sleep, so Im forced to shut it down so that the battery wont run out. Happens like once every two weeks. Sometimes the whole thing will freeze on me (mouse cursor not even moving). Ill have to lock and unlock the laptop for it to break out of this state. Happens about once a week. Battery: It seems like the battery life is short after owning this for a few months (Im talking 5 hours of continued use, and I do not own the external graphics card version). Ill have to actually time it sometime soon. Installation: I was worried about the negative reviews of early adopters, and, sure enough, the laptop out of the box had a lot of problems. The pen didnt sync via bluetooth. The WiFi wouldnt work. I had to leave the surface book updating for a few hours, and a lot of times Windows Update would run into "There was a problem with updating" or something like that and it would fail. The solution was to restart every time. Anyways, after several manual and automatic restarts, everything appears to be working great. Screen: The screen is fantastic. Even if it wasnt a touchscreen, I would say the screen quality is top-notch for a Windows machine (obviously it isnt at the level of a retina Mac screen). However the fact that it is a touchscreen makes it extremely impressive, because it doesnt have the grainy or overly-glossy appearance that other touchscreen laptops have.

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To start, Im going to say that I was ready to return this upon delivery; the Surface Book would not start even though I had it plugged in. I even let it sit charging for two hours. How could I say that and give it five stars? Let me explain and hopefully help someone who has a similar issue. The Surface Book would not charge and after I started to really investigate reviews, I noticed that this product has A TON of complaints and forum topics about its buggy performance and people with a similar issue, but for different reasons. Finally, I discovered a topic on Microsofts own forum page that was answered by someone afflicted in the same manner as I had. All I had to do was locate the holes on the tablet to manual release the magnets that lock the tablet to the keyboard. These holes ARE TOUGH TO SEE, even in light. Once I found them and took a thin paper clip to push the button and release it, I was able to charge it and clean the ports to ensure the issue did not repeat in the future. For those with a similar issue of not starting (notice I keep saying starting and not the term booting, the tablet literally wouldnt start), look at either side of the tablet portion. Then, look or use a paperclip to feel in the holes about 1 to 2 inches up from the bottom of the tablet. PLEASE NOTE that these holes are DIAGONAL (angled UP towards the TOP of the tablet). Once found, push a paperclip up in the hole. My tablet required a fair amount of push to get the magnet to release. If youre doing this yourself, be sure to put some kind of shim/object between the tablet and keyboard to prevent the tablet from clipping back onto the keyboard. Repeat the process on the opposite side and itll be free! Once free, you will be able to charge the tablet directly AND clean the ports the keyboard. Im not sure what product is best, but I just used a very small amount of rubbing alcohol. When I was able to finally fire the Surface Book after the frustration of discovering the above... I was blown away by the display and graphics. Ive never seen such amazing quality in display with a tablet let alone such a small laptop when compared to bulkier gaming laptops. It came pre-loaded with Microsoft Office installed which was convenient considering Im a Office 365 as well as Office 365 for Business user. Discovering the OneNote program, not the same as OneNote 2016, I felt like a kid in a candy store. The way I felt when experimenting with the stylus that comes with the Surface Book... Thats probably how the early Neanderthals/humans felt when they discovered fire. Ive played with other tablets and convertible laptops that supported styluses, but none of them were as sensitive and accurate as the way the Surface Book and its stylus communicate. Then, discovering the feature in the task bar to "write on" the screen... Incredibly handy as I do a lot of architectural drawing reviews as well as software design... Instead of going through the hassle of printing to PDF or equivalent, marking up, and then sending, I could simply press the button in the task bar and I was at it. Given I still have to markup drawings officially, but there are more times where I need to mark it up quick and send it off immediately. That feature is a huge time saver. Ive had this Surface Book for a week now and about to purchase a "lesser" model for my girlfriend; only reason why Im not considering purchasing another one of this exact product and seller is because she doesnt need the horsepower this one offers.The last piece of feedback I could provide is that I purchased the UAG Surface Book Feather-Lite Rugged Case with it. Id strongly recommend purchasing the same case to be safe!

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The laptop looks and performs as if it was poorly refurbished. This item was advertised as a New item. Please see pictures taken during initial unboxing. While I was excited to begin using the laptop, I had some doubts as to whether this was truly an unused and new product. The OEM label was covered up by a different label. After carefully pulling away the top label, I was somewhat relieved to see the OEM label SN matched the Surgace Books serial number and further unpacked the laptop. Opening the screen, I saw dirty marks all over it(see picture) and had to plug in the Surface Book to power it on, the batteries were completely drained. After initial setup and some testing on YouTube, I opened OneNote and experienced a graphics malfunction (see pictures). Restarting seemed to have helped but by now my confidence in the integrity of this product and the seller is shaken. I would like to ask for a replacement that is actually new or ask for a full refund.

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Buyer Beware of Seller. Ordered new i7 surface. Got a defective refurbished i5. Initially I wasted about 5 hours updating windows when first signed in (due to various glitches) before I could get the machine up and running and notice it was an i5. Then I saw the signs of a refurbished machine, including (cover up) labels on box showing it was even a surface 2!. Scammers

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I originally bought this in 2016, so Ive had it for about a year. I now have three of them (just bought two more for employees in May, 2017). It has been nothing short of stellar. The ONLY complaint I have is that you sometimes get odd video and sound issues when connecting to other displays. For example, when I have it connected to my other monitors, if I go to a website and download something, the save dialog on the other monitors is always at the wrong resolution (the text and interface elements are all *huge*). The sound issue is sporadic and can be fixed fairly simply, but its annoying. When I connect the Surface Book to my TV, sometimes the sound doesnt get piped to the TV, and the TV doesnt even show up in the list of playback devices. To fix this, I have to open Device Manager, go to Sound, video, and game controllers, right-click on the Intel sound device (cant remember the exact name), disable it, then enable it. Its an easy fix, but its annoying. Other than that, the system is basically perfect for my use. Its super portable. I love the form factor...not too big, not too small...just the perfect size. It *is* a little on the heavy side for its size, but that doesnt bother me. Id rather have a well-built system that is durable than a cheap plastic thing that breaks easily.

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Worst experience ever , was really excited to get this device and I had bought a glass protector and skin for it and you know how u have to charge all things before turning them on well I did just that while it was charging I installed the skins and temper glass and I didn’t turn it on until it was done charging now as I had ordered this model to do some light gaming I went and started to install gta v on now when the game was downloaded I tired playing it sucked , and it was weird cause it should of worked better then that so I went onto the setting to see if the gpu was turning out and it turned out that they sent me a totally wrong device , and yes the box itself was the correct one like the icore7 16gbs 512gb but they sent me a i core 5 when I oredered icore 7 , only 8gbs of ram when I ordered 16gbs of ram I’m super disappointed I was super heated last night and now I have to wait 5-7days to even get a refund I just shipped the item back I will never ordered just a High expensive online again this is sad , especially when the girl over the home couldn’t do anything more but file a return

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