Microsoft Surface Book 2 (Intel Core i7, 16GB RAM, 256GB) - 15" and Microsoft Office 365 Home

Caveat Emptor.... I purchased this here in May 2018. Just now - November 24, 2018, I need to warranty this Surface Book 2 and Microsoft shows this units warranty will end January 11, 2019. Thats 8 months from when I bought it here and not the 2 years manufacturer warranty. Buyer beware - others in the reviews have said the same. You are not buying a brand new Surface Book 2 with a 2yr warranty!! As for the Surface Book 2, well, all was fine until it stopped charging and fails to recognize any charger (factory charger or USB-C input). Nothing works. I noticed it at 35% battery and was fortunate to get the files I needed off the hard drive before it got too low. It was during the creation of a warranty repair ticket that I was notified that this Surface Book was more like 22 months old instead of 8 months old. Buy from a real retailer or directly from Microsoft.

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This product said brand new however when I went to register it with Microsoft it said this product was out of warranty. This surface book 2 came in original packaging as if new I’m assuming this is a clone to the original one because the batter life only said 3 hours when it was 100% charged although the description states up to 17 hours. Still waiting on seller to respond but I thought it was user error when I originally set it up and it kept freezing and wouldn’t take passcode or face recognition.

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I ordered (and paid) for a Microsoft Surface Book 2 i7, 16MB RAM, 512GB SSD. After nearly two weeks in the mail, it arrived. I opened the package and checked the Original Equipment Manufacturer (OEM) package from Microsoft - it clearly stated that inside the box was what I ordered, an i7, 16MB RAM, 512GB SSD Surface Book 2. I plugged my new computer in and began setup, started transferring files, setting up my profile, and I checked all of the system settings. I was surprised when I checked the free hard drive space and saw 212GB. I went to the Microsoft Website to see what the system overhead loss would be on a 512GB hard drive - the web site said I should have about 450GB available. So, clearly, what was actually IN the box was not what I paid for, nor what was indicated by the label on the box. After 2 weeks of waiting, and after paying this much for a computer, I would expect to get what I paid for. At least it works, I am writing this review before I hit the factory reset and start the painful return policy, which means Ill probably wait another 2-3 weeks between return mail and replacement mail. Lesson learned, buy electronics in person.

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This is a terrible product. Don’t believe me? Check surface book 2 issues, trust me just google it. I don’t game as often as some but when when I do plus work programs that utilize the graphic card, it just disappears....... calling Microsoft is useless they just send you another one with the SAME issue...... I’m an Attorney so mostly word/excel/outlook etc.... but even those programs run at the same speed as my 1995 dell desktop with windows 95. By far WORST laptop/computer/tablet or whatever they call it I’ve ever used..... customer service is pretty much useless UPDATE. its been 8 months since i bought this. took it to the windows store in South Coast Plaza down here near Newport Beach CA, they did a "manual" software update to fix the problem or so they claim, its been 1 week and no the problem hasnt been fixed. alongside the major issues ive seen. one other issue to be aware of is how loud the fans of the computer get. Because it runs on the integrated graphics card instead and not the more powerful 1060, the fans are spinning like crazy to keep the temperatures down. if you are willing to spend this much on a laptop i recommend looking for something else. i hate to say it but for this price for this quality.... its no better than apple. get yourself a different computer. I dont know how some people are getting their devices swapped, they havent even offered that solution to me. if you were considering this for work, get something else. its really embarrassing to have client listen to the fan speed when doing something as simple as taking notes with microsoft notes.

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I have purchased the latest model sold by Amazon, not from some third party vendors since I did not want to risk receiving refurbished or used unit and going through the hassle of fighting over receiving full refund. I do graphic intensive application development and it is critical that the unit runs at the optimum states. Here are a few problems that I have experienced that made me return the product. The description says the battery life of up to 17 hours. I have run a couple of online meeting and had some visual studio instances running and internet browsing. The battery lasted a bit over three hours. Number of times I had problem separating top and bottom unit. Even after windows update and separate SB2 device download from Microsoft site the problem did not go away. It was hit and miss trying to eject the top part. When the graphic resource hits max, unless I turn off the resource intensive process, the battery wouldnt even charge. This problem was reported from other users and its unfortunate that the unit still carried the same problem from SB. I have multiple mobile phones and this unit did not connect to Samsung Note 8 well. The problem didnt go away even after the January preview update. Other units worked however. Maybe its just me but the top unit gets heated real fast and after fan blows it sounds just like another cheap laptop with a noisy fan. I cant stand the fan noise. I cant tell the difference between DDR3 and DDR4 memory but SB2 comes with DDR3. Just to be aware. Unlike SB, this unit didnt come with the stylus. I am purchasing non-Microsoft Laptops that offer more horsepower for better money. Personally I would avoid this one.

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worst laptop i have ever had. the nvidia gpu disappears randomly and its really underpowered for the price. the fact that the nvidia gpu is in the keyboard is also a damper and you have to just assume the nvidia card is working unless you are tech savvy and have to check your processes for gpu utilization. its really just alot of hassle and issues i have never had to deal with on any other laptops

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