Huawei MateBook X Pro Signature Edition Thin & Light Laptop, 13.9" 3K Touch, 8th Gen i5-8250U, 8 GB RAM, 256 GB SSD, 3:2 Aspect ratio, Office 365 Personal Included, Mystic Silver - Mach-W19B

This is my first review in over 12 years of using Amazon. I think its ridiculous to charge $1300 or thereabouts for a laptop and have the trackpad rattle around. I read that this could be a problem for some people but just assumed it would be a very rare one. Nope, trackpad rattles each time I touch a finger to it and it annoys the hell out of me. Sending product back and will not buy again. VERY DISAPPOINTED CUSTOMER. To be fair, all other features of the laptop are great and as advertised. If you can deal with throwing down a large chunk of cash on this machine and getting a faulty trackpad out of the box then go right ahead. Ive done lots of research and it looks as though an alarmingly high percentage of laptops come with the trackpads that rattle. The best fix includes taking the back off and sticking a piece of paper to the back of the trackpad. Good luck.

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I purchased this laptop a few months ago when there was a promotional deal. It came with a $300 dollar gift card at the time so I picked it up. I didnt use the laptop for a few months as I was still using my Macbook Air. Boy do I regret waiting. I thought there was something wrong with the trackpad as it would keep going crazy. Turns out it wasnt the track pad but was the touch screen. There was a hairline crack in it that I couldnt see while using it. It mustve been damaged in shipping as it seems other people have had this problem... On top of that it whines, gets hot, the track pad feels cheap and loose. The final nail in the coffin is that the webcam/ microphone dont work in applications like Google Chrome or Opera. I cant video chat via Facebook or Gmail which renders the laptop basically useless for me. I have contacted Huawei about this. They want $400 to replace the screen... I asked them also about the camera/mic problem. They told me to just reset the laptop to factory settings, even though I have barely used the thing. At this point I just want to return it but I am outside of Amazons return window. I highly regret purchasing this laptop. Dont make the same mistake.

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One of the two devices I bought via Amazon started crashing a week after activation. I tried all possible solutions, nothing worked. There is definitely a factory defect. The worst thing is that Huawei tech support is completely failing to help me solve the situation so far. The Matebook X Pro is device with a great potential. It earned top reveiws in IT press that praises its build quality, screen and other features. Unfortunately it suffers from drawbacks that completely overweight it’s strengths. These to me are: 1. Poor quality control: It is a first laptop I ever owned that malfunctioned so quickly 2. Weak warranty support: I am spending hours truing to figure out with Huawei team how to fix the problem. I already reset the system twice, updated drivers, run all possible types of maintenance, nothing works. With my Surface or MacBook I would have been offered replacement or repair a while ago. I am not giving up on my Matebook yet, but the experience owning it was so far disappointing.... UPDATE: it is December and Huawei is completely failing to provide any meaningful support to have it fixed. I regret the purchase

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I bought the i7 model with the 512 SSD. I read on other websites that this laptop has issues, and I chose to ignore them. This model gets very hot when doing basic functions such as surfing the web. In addition, the wifi cuts out quite regularly and there is no solution to fix it on your own. Unless you want a laptop with issues, I would steer away from this at all costs. Hope this helps someone else down the line.

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This computer doesnt allow me to mess around in settings mode for long. It doesnt allow you to change certain things. It will just load forever with no end. It takes so long to change a background picture, its just all around a poor laptop from a beginner company

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I bought this computer so that I would have something which did not act wonky while traveling on business in China. What I received was a laptop that essentially cannot be used in China. Works OK in the US, with the exception of prohibiting me from accessing GOOGLE MAPS, but in China - nothing. The internet and the wi fi is totally disabled while in China. I have had someone look at the machine while in China and upon returning to the US. Neither had any idea what was the issue. I am well aware of what is and what is not censored but that was not the issue. When I asked customer service they had no suggestions other than to clear off all my programs send them the machine for 2 weeks, and hope for the best. That means being without the laptop for an extended period, not to mention the inconvenience of having to remove and then re-install every one of my programs. Why it will not allow me to use Google maps is a great mystery. Other map programs - no problem, but google maps loads for 1 second and then is blacked out. Not when I am in China mind you (that is censored) but while Im in the US. There has been a lot written and speculated about Huawei and their motivations for entering the US market. Some have accused the company as being a trojan horse on behalf of the Peoples Party. I thought that was absurd, but after my experience - Im not sure. There are some mighty strange things going on with this computer and frankly I am not comfortable using it and have become quite concerned about privacy issues, etc. You may want to take the risk as a user, but I would beware.

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