City: US, New York
The screen had a big black spot that was the size of a half dollar and looked like it may spread further on to the screen asking to return at your expense for defective item.
Set up not possible. Ask for birth date. Enter it and would not accept . Return.
Receieved a laptop with a damaged screen...
Couldn’t even get this to run. Correction, it ran through the set up but I wasn’t able to use the Internet. I could search on google but couldn’t access any websites. Possibly because of windows 10. Not sure. Yes, I shut everything down and rebooted. All my other devices were able to connect to WiFi. HP support was AWFUL! They kept telling me nothing was wrong with the laptop. I told them couldn’t get online to turbo tax and rep at HP said “well I am able to get on the website so you should be able to get on the website.” Dumbest thing I ever heard, he’s on an entirely different computer. Needless to say, after 90 minutes on the phone with HP, they were not able to solve the issue or getting the laptop to work so I returned it. Very frustrating experience. Amazon allowed me to return with no hassle. In fact, UPS came to my door with the return label.
Froze twice within first six hours of use. Spent an hour on the phone with HP both times. Back in the box for return.
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