IL-Ziggy
This laptop replaced my older (identical) unit that had a bulging battery, and the new unit arrived, but would not power up. After a maddening 1+ hour call to Dell tech support, I got tired of being shuffled between people that were of zero help, and I had such a difficult time of understanding what they were saying. The language barrier is definitely a problem with tech help that is 12,000 miles away. I then called Amazon and got a replacement, which works just fine. Thank you Amazon.
