Corey Eyre
The Dell brand has declined significantly in recent years. I bought a Dell G3 3579 gaming laptop in late 2018 through Amazon. I spent almost $1,100. I received the laptop and none of the ports worked properly! 3 of the 4 ports were completely nonfunctional & the 4th port only barely worked. I could hardly use the computer with no ports. Plus, the computer was made of cheap, flimsy plastic. Furthermore, the arrow buttons were in an awkward place, which made it harder to play video games. I called Dell tech support & got some woman in the Phillipines who barely spoke English & was hard to understand. She seemed incompetent & it soon became obvious that she was incapable of understanding my issue. I spent 1.5 hours on the phone with her & got nowhere. I emphasized over & over again the problem, but she never understood. I then sent the computer in to the Dell repair site. I was promised it would be fixed in 3-4 business days. It took them over 1 month! When I finally got the computer back, I saw they had not fixed the problem. My ports still did NOT work! I was now livid. I called Amazon & they had stellar customer service. I got a full refund, after returning the worthless Dell computer. I will never buy a Dell computer again & will encourage others to do the same. I ended up buying a Lenovo Legion Y730, 17” and it’s the best computer I’ve ever owned!
