ASUS S510UN-EH76 VivoBook S 15.6" Full HD Laptop, Intel Core i7-8550U, NVIDIA GeForce MX150, 8GB RAM, 256GB SSD + 1TB HDD, Windows 10

UPDATE 4.3.2019: The other bummer is battery life. Its supposed to get 8 hours. Id be happy with 5 or 6. I get about 1.5 hours when doing basic work like emails and working on my blog :( UPDATE 9.12.2018: So far theyve just responded to "feel free" to contact their support. After already wasting 6+ hours on my defective brand new computer, I am in no mood to spend more of my time. They have my address. They know I have issue. They can make it right if they want to provide customer service. Purchased 6.29.2018. First I was happy. Lightweight and fast. On 9.11.2018 (72 days later) the HDMI port died. Had diagnostics done today to confirm. Yep! The HDMI port is shot. Sent message to seller asking to switch out my computer for a new one. If they take care of me, Ill adjust review. Will keep yall posted. Did NOT expect this with brand new computer :(

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I was so excited for this computer based on its details and the reviews Ive read not only in Amazon reviews but all over the internet. I ordered from Amazon Warehouse refurbished and I must have just not gotten a fully refurbished model Im unsure but Im very unhappy with my purchase. It seems Im unable to return it either. It takes a full few minutes to start up then is slow in like every application it takes a full 30 seconds to open applications the screen blacks out and Ive only used this for a few months not to what I thought its full capacity could be. I wouldnt recommend this

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During setup, noticed an icon telling me its missing updates. Went to settings; said updates pending. Clicking on the update icon did nothing, so clicked on Help, selected updates; it then said it cant tell if its updated, and to call customer service. I tried restarting it; been "restarting" ever since. Called ASUS, and am told its best to charge it for 8 hours before initial use (despite the menu I actually read saying merely to charge for 3 hrs prior to using it in battery mode for the first time). Was 80% charged when this crash occurred, so I dont see the connection. Amazon says they cant replace it, have to get a refund and repurchase, which is not great since it was on sale and cant be had for the price I paid 2 days ago. Should I mention Amazon packaged it with a 5lb protein powder canister careening around inside a larger box, with absolutely nothing protecting the computer inside its thin cardboard box, nor anything holding the canister in place so it doesnt bounce around into the computer? Total team failure.

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All right, I will be contacting Asus and my local computer repair shops but until this problem is resolved the 1 star rating will remain. I am eager to get this problem fixed and then to give this device the excellent product review that it deserves. But with the major problem Ive been having with the USB ports this laptop is so unable to do what I need and want it to do, that I would not have paid more than AT MOST $150.00 for it as a back up on the road laptop. Thus far this is the only problem but it is huge. The problem is simple, none of the usb outlets recognize even half of my usb devices. My job requires me to travel and plug into numerous systems, and use numerous devices, all of which do so via USB. I know and respect the difference between the USB 2.0, 3.0, 3.1/Type-C, and Thunderbolt connectors. I have all the external adapters necessary to use any USB type connection on any and all USB ports but while this device lets me use my $1.00 wireless USB mouse it does not allow me to use even something so basic as an external monitor or a host of other common household USB connectable devices. I service a variety of devices that use legacy software systems and more modern systems. I need a USB driver that is compatible with all of these. I have scoured the web looking for tricks to make it work, I have tried all tricks no less than 5 times on 3 separate occasions. I have downloaded all sorts of USB driver software and other USB assistant software, but still I have gotten no results. I am very bothered by this and in need of assistance. I WILL change my review to a very positive one if I get the help I need (because the laptop is great apart from this glaring issue). If not this terrible review will remain. 12/04/2018

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