City: US, New York
Opened on Christmas day, monitor dead: where is your quality control, ASUS? Too busy filling orders to bother checking, or too big to care? I may or may not revise this review based on the replacement we receive.
I bought this laptop as it had mostly everything I wanted, SD card reader, graphics card, and most noticeably it is a gorgeous laptop. Once I got it how ever I realized this product is very, very, cheaply made, for example when I ran a bench mark it posted that the 16GB Ram was one slot card, to be honest the speed of the Ram posted Slower then Dual card 16GB DDR3 @ 1600, and I had all setting on high performance. Why would you only use one slot of ram card on a Gaming laptop ? This is one of the strangest things I have ever seen, when games depend so highly on Ram. Also on the key board one of the keys was brighter then all the rest of keys, and was always a different color then the keys around it, and yes I know it has asus aura, but this one key the downward arrow key was totally different brightness then the keys around it, that were same color, it was a defect in the one key. Also come to find out you can not download asus aura without going to Microsoft store, something I simply will not do, I will not be part of the Microsoft monopoly that forces you to be logged into a Microsoft all the time.... As for the display it was pitiful, the colors are not even close to being realistic, even when using the asus aura system for display, I am sure it would have helped if this unit was able to run the Asus splendid utility but it could not. All and all this is a beautiful design laptop, with poor quality control, and very poor ideas on specs, like not using dual 8GB Ram to make the 16GB Ram, and not going with a ISP display panel, something all Laptop should have now....
This producto is bad, you can see the video to review the problems
Do NOT buy this item!!! When I first turned on this laptop the screen did not come on but later did when the computer was rebooted. The second time I turned it on, the screen stopped working for no reason. No power was going to the screen but the screen could be seen when it was hooked up to an external monitor. The battery, hard drive and keyboard lights all came on however. This is by far the worst laptop ever!!! I demand a FULL refund!!!!!
The laptop has improper ventilation, causing this machine to rapidly heat up. Getting so hot at times, you couldn’t touch the upper keys like “Tab” up. I have already returned the product due to the graphics card overheating and dying on me. Less than 3 months old.
The computer I got from Asus via Amazon has never workded. I took it to the Asus Repair center. They replaced the battery. This took a month. As a result the time to request a replacement from Amazon ran out because of Asus taking so long to replace the battery. The battery had been replaced but the computer still does not turn on after having sat turned off for three days. I returned to the repair center today. No service techs are at work because it is the day after xmas. I need a working computer by January 2. It looks like Asus will not just give me a new computer. So, Learn my lesson. If you bought your computer through Amazon. Have Amazon replace it. I am now stuck with a computer that does not work.
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