City: US, New York
This chrome book only lasted three and a half months. The battery will not hold a charge, apparently this is a common problem with this model. I bought this from Amazon warehouse. I have always been happy with my purchases through them, but this time it didnt work out.
We bought this for our daughter as required for high school. It had great reviews and had a good price. She has used this for less than 2 months, and it is kept in a neoprene pouch between classes and when not in use. Last week, a defect started to appear on the upper left portion of the screen, that has now progressed to a third of the screen blocked out and unusable. There was not an impact or damage to cause this. It is essentially non-working at this point. I called ASUS to check about the warranty. I was told that I had to pay the shipping to send it back, it would be gone at least 7-10 business days, and the manufacturer would deem if it was "manufacturer defect or user damage." If it was deemed damaged, we would be responsible for all repairs. After the phone conversation, I have no confidence that this company would take responsibility for its defective product. I will not pay the money for shipping just for them then say it was damaged, when in fact it wasnt. Please, save yourself $200 and buy another product by another manufacturer. You might be lucky and get one that works, but then again, you may not and you will just be out $200 like we are.
Cant write a good review, had it on for about 5 minutes and it locked up. Finally got it to turn off and when it came back on all we got was a black screen.
The laptop worked fine for 6 months until the LCD screen broke after watching videos for 2h. Part of the screen no longer showed anything, it just stayed white. Sending in the laptop for warranty (shipping needs to be paid!) turned out to be a big mistake. ASUS apparently has an exclusion in their warranty for anything that breaks. If the technician hasnt been advised of there being a known issue/defect of that sort the claim is denied. Funny isnt it, this way they never have to fulfill a warranty claim unless they have experienced the same problem in their lab, or they know they used inferior material somewhere, or? The whole reason for going with this laptop was their slogan of the laptop being rugged, thus a long lasting product which turned out to be a total scam. Dont get me wrong, if there would be a hole in the screen or a dent on the chassis, or water in the laptop, or anything clearly indicating an external force, i.e. stupid me breaking it, I am all for denying a claim, but this way, not acceptable. Just bought another Samsung Chromebook 3 to replace this ASUS fiasco. The old one is now running for almost two years without problems in the hands of someone not always taking good care of it, thats rugged without falsely bragging about it.
I ordered this in June 2017. It worked until July 2017. I noticed some minor problems right away with my documents opening on their own and had to reset the laptop to factory settings. I had to reset twice. Today, I turned on the laptop and it showed the startup screen (white screen with the word "Chrome.") It then went black and blinked the startup screen again. It keeps going on and off. It worked for a little less than a month and a half. Im returning it. It would have been a great little laptop if it had worked.
I ordered two of these for my homeschooling children. This computer was great for the couple of months that it worked. We did all the right things. No computer on laps or beds...It just turned off one day and simply would not turn back on. It wont even charge. My son had his replaced after only a week of use and his wont turn on now either. 3/3 bad laptops is too much. I would avoid this.
For the price and the specs its a great chromebook...the problem is that the hardware is faulty. After about a months worth of use, it randomly shut off one day. I have yet been able to turn it on. I am thinking it might be the power adaptor. I am going to test it later today. Regardless, after searching in the comments for similar issues, this seems to be persistent with this product. They should do a recall on this product or offer free hardware repairs since this is a very common issue.
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