Apple MacBook Air MD711LL/B 11.6in Widescreen LED Backlit HD Laptop, Intel Dual-Core i5 up to 2.7GHz, 4GB RAM, 128GB SSD, HD Camera, USB 3.0, 802.11ac, Bluetooth, Mac OS X (Renewed)

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I just got my laptop delivered and am promptly sending it back. I’m not able to set it up past the Country, and the trackpad won’t allow me to select any options. I’m currently on the phone with amazon, who has me on hold to speak with Apple support. I shouldn’t have to go through this. I’d rather spend a few hundred additional dollars for a product I can use.

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Two "Like New" lap tops sent and two returned. These guys just cant seem to get it right. The 1st unit was dog-eared from a serious drop and the hinge was wobbling. The 2nd unit was sans dog-ears anyway, but guess what? The monitor hinge was flopping around bad as the 1st unit and the monitor would hardly stay up. I asked a Mac tech if that was normal and he said, emphatically, it WAS NOT. He said that a monitor hinge ought to be drum tight, that something was broken inside the hinge, and that no decent refurbisher could fail to see it. After two bum "refurbished" laptops in a row I can only assume that somebody out there busts the hinges before the units are sent as some kind of joke, or more likely hopes to pass this junk off as "Like New". Well, it aint. JDA

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Defective, highly dented at over corner, we sent back.

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The computer kept crashing its first week of usage.

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I ordered this laptop as an emergency replacement for one that had crashed on me unexpectedly. I was promised a laptop that was supposed to be in like new condition even though it was clearly labeled refurbished when I bought it. While the laptop functions fine internally, I was less than impressed with what I received "in like new condition." The Command key was clearly broken off of the key board. Since the command key is used for all kinds of functions including copy and paste, its not something I could easily "overlook" because it was a used computer. The wrong style power cord was also sent with the item. Luckily I had the correct style from the other laptop I had that had just crashed, so I can limp along for now, but it needs to be replaced as well. Finally, there was not a great deal of attention to cleaning this mac. The screen was really smeared, which I easily cleaned myself, but it certainly wasnt like new as promised. The plugins all had dust and crud that needed to be cleaned out as well.

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There are lot of scratches and as of now i cant say the battery is good.

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So far, I’m nervous. So many great reviews and my computer shows up like this. :( Awaiting word from seller. Will update. Update: works great! Got a case, problem solved.

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looks brand new. Started it up with no problems. Working well so far. Just got it today. If I need to update the review later with any problems, i will.

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I was looking for an easy to use laptop for my wife that wouldn’t have allot of issues and this was exactly what I wanted.She has had it for less than a week and it works great,there were no noticeable scratches it looked and worked great.

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I was pretty nervous buying a used computer made 5 years ago but it works great! I am not technology oriented and it took a few trips to apple store, (live close to one thank goodness) to get the latest version of software on it but I am absolutely delighted with this purchase. I wanted my brother to have the twin to mine so I could help him learn how to use it. We live 1000 miles apart and he has no apple store! Also, it looks much better than mine but I drop mine several times a week! This is my first refurbished purchase but will not be my last.

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