ryan g.
The same day I got this laptop it started crashing on me, giving an error "Driver Power State Failure". After checks, I found out it had nothing to do with the drivers but was actually faulty hardware. Youd expect that if youre paying this much for a laptop that theyd at least ensure it is problem free. Called Acer and they had me doing all sort of foolish tests on the laptop and when nothing worked they said Id have to send it in for repair, they do not do refunds or replacements unless they cant repair. I dont know about anyone else, but this is crappy service. So I found out that Amazon had their own special technical support for when you purchase a laptop. I called Amazon and the guy who talked with me immediately said no no youre laptop has to be replaced. He understood the seriousness of my issue and knew from the start that it could not be fixed and that I needed a replacement and not a repair. My replacement is on the way now. I will update this review from 1 star, after receiving the replacement, if I find no fault with it. Update 03/14/2019: I received the replacement one week ago and started using it immediately. Between then and now it has started to overheat at random intervals. Temperature goes over 60 degrees Celsius for silly reasons like just opening the browser, or initiating a copy and paste on a flashdrive, etc. The mouse has started giving trouble, freezing at random intervals. The battery doesnt last me more than 5 hours if that long. On average it lasts between 3-4 hours on light usage. The worst issue yet is the fact that it takes over 1 minute to go into sleep, and to shut off, and whenever I leave it for more than 5 mins the screen light goes off and refuses to come back on. This is the worst laptop Ive ever bought. I reached out to Amazon for a refund and will be returning it asap! I understand the first one I got having factory fault, but this one has even more issues than the one before. I WILL NEVER RECOMMEND ANYONE TO BUY AN ACER SWIFT 3 LAPTOP AND IVE LOST FAITH IN ACER ENTIRELY!!!
