Microsoft D5D-00038 Wireless Mobile Mouse 4000 Special Edition - Ruby Pink

This used to be a good mouse choice, but within the last couple of years microsoft has opted to change the build quality on these mice to something very low compared to other mice in its same price bracket. This is my second order of this mouse since 2016 and both have now failed. The first lasted 9 months before the right mouse click stopped working completely. This second mouse which I have had for about 14 months is now failing due to the scroll wheel rubber completely separating from the wheel itself and continues to disintegrate. I would recommend looking elsewhere unless you intentionally plan on only using this mouse short term.

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I bought one of these because my old Model 4000 track-wheel had reached the end of its life. I love that mouse and it was very ergonomically comfortable for me, but this new one (supposedly the same model, but black) goes through batteries like crazy. I had to switch to rechargable batteries and it now goes through about one rechargable a day. It is really really bad. I tried cleaning the optic lens with alcohol like some people suggested, but no luck. Update: Ive now sat on the phone for over an hour tying to get support for this product, or a replacement or something. They kept telling me they would transfer me to the appropriate department and they sent me to "Child protected services" and then another time they just hung up on me. This is worse than no support, because they pretend there is support and just waste your time.

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Ive used the Microsoft Wireless Mobile Mouse 4000 for years and have been very satisfied with it. I use one at home and another at the office. After years of very good service, the one at home recently started having a "bounce" problem with the left button. It was annoying because instead of single clicking the mouse was double clicking, so I ordered a replacement. The replacement is why I gave it one star. When the new 4000 arrived, I installed it and set it up on my WIndows 8.1 computer. I immediately noticed that the feel of the mouse moving over the mousepad was different - it was dragging instead of gliding. I also noticed a very aggravating lag - something my previous 4000s never did. The lag and the feel of the new mouse was so bad I put my old mouse back in service and threw away the replacement. Ive since ordered another brand, since the button bounce on my mouse is still an issue. Its a shame, too, because I was very satisfied with the performance Ive gotten from my other 4000 series mice. But, it appears that the quality has plummeted, so Ill be spending my mouse money on another brand.

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After having the scroll wheel rubber falling apart and making the mouse unusable after 14 months ( Customer service was adamant that it was 2 months out of warrantee and refused to replace it), I gave in and bought another Model 4000 because I like other things about the mouse. Now the 2nd M/S 4000 had met the same fate, the rubber seems to stretch and bind until it falls apart (like I have since read in many other reviews). Thats it for me Microsoft, you will get no more of my business. Adios.

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