Steve Bush
This Logitech solar keyboard for Mac is supposed to be shipped with both a unifying receiver and a wireless extender. I have attached a photo of these two parts as shown in the Logitech owners manual. My new keyboard did not include the wireless extender, so I called Amazon to request that this missing piece be shipped to me. While Amazon was unable to send just the missing wireless extender, they were willing to send a new keyboard. However, the replacement keyboard shipment was also missing the wireless extender. On a separate front, I contacted Logitech customer service directly and conveyed the difficulty I was experiencing in obtaining the wireless extender that is supposed to ship with this keyboard. I also asked them if there was any reason this piece was not currently being shipped with the keyboard. While they did not respond to this question, they did seem willing to provide the missing piece at no charge. However, today Logitech informed me they did not have available stock of the wireless extender and my inquiry would be closed and marked as solved if I did not take further action. While I did take further action and asked Logitech to investigate this problem to see why they are not including a part that is supposed to be included, I do want to alert others of what they are possibly getting themselves into when they buy this keyboard. By the way, the Logitech owners manual indicates the importance of using the wireless extender to avoid radio frequency (RF) interference on Apple models that include the iMac. Without it, I am indeed experiencing some interference issues on an iMac. Update 3-10-18: I continued to discuss the absence of the wireless extender with Logitech customer support. They finally offered to provide a usb extender (see picture) as a no-cost replacement for the wireless extender that was supposed to ship with this keyboard (but did not in two different keyboards received from Amazon). As shown in the image, this is a much more cumbersome arrangement because it involves a wire in what is supposed to be a wireless gizmo. Anyway, I have to say that working with Logitech customer support is a process that appears to be designed to encourage people to walk away without getting any help. Every time I replied (via email) to one of their responses, I essentially had to repeat everything again. It was like I was communicating with a non-human AI customer service non-person. While I did eventually get a gizmo that is supposed to provide the same shielding from RF interference, it is NOT what should have shipped with the keyboard AND I only got it after half a dozen repeat requests to their customer support. Most people will find this process unacceptable and stop at an earlier point. On another score, the keyboard is functioning as it is supposed to do. I am using it in a room with no natural sunlight and the solar charging is working with just artificial light. As noted in at least one other review, you will have to go to the Apple app store to get the free app for monitoring the status of the solar charge. In my case, the meter never goes above 50 on a scale from zero to 500. For anyone who wants to buy this keyboard, be prepared for plenty of issues like the ones I have noted. In my situation, I saw enough problematic reviews before I purchased to add the extra extended coverage for a nominal amount. I recommend that new purchasers do the same.