Kevin K.
So I really have loved this camera with a few exceptions: - The wifi sucks. Why cant you adjust camera settings on this? It sucks the battery down and disconnects often. My little Sony RX100 IV blows the wifi on this camera out of the water. The newer Nikons also seem to have the same problems and they never update the app or past cameras like Sony does. - Quality and Service: luckily it had a week left on the warranty but the autofocus sensor went bad. Nikon was adamant that the camera arrive before the warranty expired even though I reported the problem, filled out the paperwork, and shipped the camera with a week+ left on the warranty. Really? Having it shipped before the warranty expired wasnt enough? The rep and the many I spoke to since then say no. - Service: Luckily they received it the day before the warranty expired (that was calculated based on purchase date not the date I received the camera by the way which I also found annoying). So after making me have the camera sit at the UPS office for the weekend to ensure they received it before the warranty expired they did not check the camera in (meaning no-one looked at it or did anything) for a week. I could still use live view focusing but viewfinder focusing just flashed red when trying to select a focus point. - Service Time: After someone finally looked at it they told me it would be 7 - 10 days from the time I approved the work (which was covered under warranty and did not give any information as to the problem). Sounds okay except that the first reps I talked to said it would be 7-10 days after they received it so add another 7 days to that). - Service Time: Even with the delay I still should have received the camera back for a trip I had coming up that was incredibly important. Alas, when I next checked on the status it had a parts hold. When requesting an ETA which I was told they would have for me in 24 hours, I didnt hear anything for three days, called again, same thing, no answer. Called again the following week and though I have been told the parts have arrived I still do not have an ETA. By the time I get it back they will have had it for over a month. I realize this is not the best camera for professional use but thats what I was using it for and I did not have my camera for the work. - Luckily I have a Sony as well. That thing has been dropped, banged, and more and still works just fine. The EVF cover broke off but the EVF still functions as it should. Hopefully I will get my camera back soon and will not have any other issues with it but while looking for my next camera Im leery of purchasing another Nikon. Ive had Nikons for years starting with the F100 (autofocus film camera) years ago, a D90, a D300, and this. Every other camera functioned flawlessly but Nikon seems to be struggling with the increasing technology thats necessary to compete in todays market. I would love it if they would just have good wifi because its extremely necessary for my work but this is just not there and everything Ive read about the D850 seems to back this up with their latests offering. Its seriously one of the cheapest investments they could make to make their cameras a above and beyond the competition. I just dont get it.. The hardware is there but the software is seriously flawed. Combined with the service its becoming increasingly difficult to stay with the brand.
