Canon Digital SLR Camera Body [EOS 80D] with 24.2 Megapixel (APS-C) CMOS Sensor and Dual Pixel CMOS AF - Black

Buyer beware. If you’re buying this camera make sure you’re getting a new camera. The quality of the unit I got is good but after buying the camera putting a brand new card in, setting it up and taking it on a shoot, I dumped the files on my computer to find my image numbers starting at 600 plus. A quick check of my other cameras finds that with a brand new card installed the numbers start at 001, so I was sold a used unit for full price. Needless to say this was kind of a punch in the gut.

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I like my camera, I really do. However, after 1.5 years of light usage (took maybe ~500 pictures) it just stopped working. I get an error 20 which means most likely there is a mechanical problem with the shutter. There is no way that I have used the camera enough to have a shutter failure but anyway. It is an electronic device and devices sometimes fail. When I called Canon Service (which is 15 minute drive from my home), they said they dont accept walk-ins and I need to ship my camera to them for a repair estimate. After I shipped my camera, I received a quote of $520!!!!! for a camera that costs $1000 without any explanation of why the camera was not working at the first place. It only says that they need to change mirror box, W/AF sensor and the PCB assy . Why would they change circuit assembly and battery? If there a circuit break at some point; I was using canon batteries, so how can they guarantee same thing will not happen in another two years? When I asked all these questions, the response I get is even better : "Because we dont charge for estimates, we dont disassemble the camera until the repair has been approved." They did not even bother to open up the camera!!! Then why was I asked to sent the camera in the first place? If only thing you needed was to look at the exterior for damage, I could have easily sent pictures... We are living in a digital age Canon people. Now, they wont open up my camera until I approve $520 charge - which is based on nothing. And then when I approve, Im sure that theyll change all of these things regardless, Ill never get an answer why it was broken down in the first place. Oh and there is no guarantee that it wont break down in another year. Im so disappointed with Canon. I basically wasted $1000. Now I either need to pay $520 to get fixed to work for who knows how long or spend another $1000 to get a new camera (definitely not Canon).

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I dont recommend purchasing this product (at least through Amazon as it creates too much red tape if you have an issue). The RODE mic came to me broken and to get it fixed is a logistical nightmare in which Amazon sent me to Canon, Canon sent me to Rode, Rode says they will fix it, but are not responsible for the repair shipping costs because its a third party sale. So its costing me more money to fix a product that came to me defective. Frustrating.

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